English scriptFrench Canadian scriptSpanish scriptBilingual English & French Canadian scriptBilingual English & Spanish script
3. Available Agents Greeting. What callers hear when they are routed to an available agent. Sample Scripts: “Please hold while you are connected to the next available agent.”
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The best text-to-speech voices don't sound robotic at all. Do a "text to speech" search in Google to explore your options. Type in your script and presto! You'll get an instant greeting with a natural sounding voice. You can select from a broad spectrum of male & female voices with any local or foreign accent you choose. LinkedPhone offers text-to-speech built right into our software. It's super popular and our users love it!
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2. Interactive Voice Response (IVR) Greeting. The greeting callers hear when they enter your IVR. Sample Scripts: “For English press 1. Para Español presione el número 2.”
Rather than waiting for a callback, open up additional channels of communication with your callers by inviting them to email. The most professional voicemail greetings often include an alternative method of communication.
And remember, while you’re busy returning your calls, Blitz can be automating other parts of your sales process. We can assign leads to your staff or even send emails to your customers.
9. OK, so I followed all the instructions that came with the machine. I pressed all the necessary buttons. So… now what? I… am… so… confused. Could you please… beep.
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For example, you might include messages about changes to your operating hours or event cancellations, direct your callers to an online resource for more information, or provide additional instructions on temporary protocols during the outbreak. Reassure them about the precautions you’re taking to ensure their safety and provide specific information when possible, such as when you plan to resume normal operations.
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Shut the office door and turn down the music—it’s time to record! Pretend that your office is your music recording studio as you prepare to vocalize your message. Remember that obscene background noise can be a major turn off to potential customers and prospects.
11. Hello, you’ve reached [your name]’s cell phone. I can’t take your call at the moment, but if you leave a brief message, I’ll get back to you as quickly as possible.
Humor also leaves a lot of room for misinterpretation—which subsequently weakens sincerity and authority. A caller can be very turned off by merely misinterpreting your joke. Why take this risk? Additionally, this could even cause callers to question your character. Say, for example, the president of a company’s mobile phone voicemail greeting was funny. What’s to happen if the caller didn’t like or get the joke? What if they found it offensive? Another scenario is that a caller is reaching out to you for the first time—i.e. they have no idea regarding your personality. What next? The point is, with this type of greeting, humor is bound to be more divisive so just avoid it altogether. c. Poorly Pacing Your Message and Bad Time Management: Don’t speed through your message. Speak clearly so callers know what to include in their message and when to leave the message. At the same time, don’t drag your message out. No one wants to sit through a diatribe. Just get to the point clearly.