With the high volume of calls many customer service centers receive daily, it is virtually a necessity to have voice mail these days. Many people will tell you they …
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State your name clearly so the caller knows they have the right number. 3 of the messages I heard last month were missing his/her name.
“Hi, you’ve reached three-time fantasy football champion (insert your name) at (insert your company name). Please leave your name, number, and a fun fact about yourself, and I’ll return your call as soon as possible.”
2. It should only take 8 seconds to connect me with your phone, and no longer. So if I have to listen to 15 seconds of your crappy music, it means you’ve prolonged the connection process just to expose me to your musical tastes. How dare you.
We are unable to come to the phone right now. At the tone, please leave your name, number, and Master Card, Visa, or American Express account number and we’ll get back to, pending credit approval.
Some people, even most people, would always rather just speak to a person first, rather than listen to a recording of your office directory or department extensions. If you want to offer the operator first, try this:
Voicemail Script #10: Uncovering Competitor Info. When it comes to sales voicemail scripts, even the smallest details of a message significantly impact the response rates. You can rely on the specific info available on the prospect’s competitors to incite a response. This voicemail script does the magic for organizations in a competitive market.
If I’m not available, just leave me a voice mail. Again, either way, it will be good to know what’s going on. Thanks in advance for that, and I’ll look for your call. You can reach me at (your number). That number again is area code (your number). Thanks ________.”
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These are just a few ideas to get the gears turning. These are simple examples, but don’t be afraid to show a little personality.
My consultants sometimes do. The information tends to be "please call us back", but on the other hand said callback request tends to include a direct line that's not trivially publicly findable, so.
Start making those calls and use your voicemail scripts to ensure you come across as a professional who will make a difference. You’ve got this! Sales: 1-800-573-0390 Support: 1-800-573-0390 Email: [email protected]
Thank you for calling [Company Name]. If you know your party’s extension, please dial it at any time. To reach our company directory, press 1. For more information about [Company Name], press 2. If you are an existing customer, please press 3. For billing questions, press 4. To repeat menu options, press 9. For all other inquiries, press 0. 3. Language Options
16. “Hello, you’ve reached [your name, the office of X company]. The team is currently out of the office, but we’ll be back on [date] stuffed with good food and eager to speak with you. Leave your name, number, and — if you’re so inclined — your favorite [holiday dish, Thanksgiving tradition, etc.]”