It is important to identify the person and department taking the call (just in case the caller gets transferred to the wrong department).
Website: https://www.mirecc.va.gov/visn1/docs/508CompliantProducts/PDFs/ConfidentialityPeerSupportServices.pdf
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Thank you for calling {insert company name}. Please choose from the following options: If you’d like to speak with the operator, press 0. For customer service, press 1. For the sales department, press 2. For accounts payable, press 3. To listen to our staff directory, press 4. To leave us a voicemail message, press 5. Press 6 if you’d like us to repeat this menu. 4. When they call outside of business hours.
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The answer is to ensure a customer-friendly experience for the caller – even if the call ends up in voicemail.
Website: https://www.psychologytoday.com/us/blog/psychologically-minded/201501/don-t-tell-me-call-911
The most professional approach would be to avoid using your personal cellphone, and go for a modern "business phone" solution. Luckily these days the options can be very diverse and inexpensive.
Consequently, Churches need to ensure that if a caller ends up in someone’s voice-mail, they will have a pleasant experience and are reassured by a message that they will receive a returned phone call.
“Thanks for calling (insert company name), where your dream is our destination. I’m helping another customer at the moment, but please leave your name and number, and I’ll return your call.”
Your personal voicemail greeting should be brief and to the point. State your name and your availability, project a welcoming aura, and ask the caller for whatever information you need from them. Hi, you've reached the voicemail of Mike Downing. I'm not available to answer the phone right now. My office hours are Monday through Thursday, 10 am to 4 pm. Please leave your name and phone number and I'll get back to you as soon as possible. Thanks. 2. Company Wide Voicemail Greeting
Always give an option to speak to a backup person in the case of a matter that is too urgent to wait.
4. Voicemail greetings for calls received after business hours. You don’t want to answer calls 24/7 (unless you’re serving clients globally and there’s an expectation of 24/7 support).
Hi, thank you for calling {insert company name}. If you know the extension of the department or person you’re trying to reach, you can dial it at any time. To speak to someone in sales, press 1. For customer support, press 2. For accounting, press 3. For our address and business hours, press 4. Or if you’d like to speak to reception, press 0. You may press 9 to repeat the following options. 2. For Bilingual callers.
We put a lot of effort into trying to get people not to leave messages on the old house phone (long story, there was some reason I forget why we couldn't turn the voicemail off). Messages with words in don't work. Even if you make them 10 minutes long and full of "Please do not leave voicemail here, we won't hear it" repeatedly, people will sit through it and then leave a message. We eventually settled on something that sounded like a very noisy modem, which mostly worked. I have no idea whether people would recognise modem noises these days though, especially if this is for a mobile number...
-(Very long pause) Wait! Please don’t hang up! I want to hear what you have to say.
Crafting the perfect voicemail greeting is not as easy as it may seem at first glance, depending on the type of greeting: Business, funny, professional, formal, and informal, you need. Below, we’ve included some tips in creating the perfect voicemail greeting. Go over them, then when you complete your final voicemail script, revisit these tips again to make certain you’ve covered all the bases.
First of all, I want to say great work on using the phrasal verb “to pick up!” Native English speakers love phrasal verbs and we use them often. In this example, to pick up the phone means to answer the phone.