The invention of the smart phone changed the use and perception of telephone calls. Not only did mobile phones make home phones unnecessary for many, but the ability to send and receive text messages or emails on a smart phone made calls themselves feel unnecessary.
Tips for engaging callers with professional voicemail greetings. 1. Keep professional voicemail greetings brief but useful. Convey whatever information or menu options you want to give callers as succinctly as possible. You might also consider telling callers at the end of …

When creating an individual voicemail greeting, clearly identify yourself, your role, and your company, and let the caller know when you will be able to return their call. Here are a few voicemail greeting scripts you can use with your personal work phone extension: On Another Call Example Script. Hi, this is [YOUR NAME] from [COMPANY NAME].
Before the digital era, he says more than 80 percent of business lines had voice mail. Now, he estimates only a third of office phones have it.”For customers, even the most professional voicemail greeting is impersonal, and may even harm customer experience (millennials, in particular, avoid using voicemail altogether).