While this information can be tucked behind a phone menu option, it's best to state it upfront in your after hours recording. This way, callers can decide whether to call back at a better time, or leave a voicemail message.
24. Hello, you’ve reached [business name]. Every call is important to us, so please leave a brief message that includes your name and phone number so a member of our customer success team can call you back as quickly as possible.
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Recently one of my students asked a great question about voicemail in English and I thought that you might have the same question as well.
10. Hello, you’ve reached [your company]. We’re sorry to have missed your call. Please leave a brief message including your name, number, and reason for calling and a member of our team will get back to you within one business day.
Here are 10 sample greeting scripts to make a good first impression on the phone. … If you would like to leave a voicemail, please press 1 and leave your name, …
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Communication during critical times is essential to reducing the impact of Coronavirus on business. To save time in preparing your business phone system, take a look at these example phone message scripts you can use to streamline your communication strategy:
If they don’t leave a message, you’ll never know who called. Some people may assume they should just call back later. But if you prefer to get back to them at your leisure, encourage them to leave a message.
Mine says "Please don't leave a voicemail because I probably won't be able to understand it. Email or text me instead." It seems to mostly work, in concert with telling people that my handset can't do voice calls (which is true).
2. Hi, you’ve reached [your name]’s voicemail box. I can’t come to the phone right now, but if you leave your contact information I’ll get back to you within 24 hours.
12. “Hello, you’ve reached the Customer Support department at [company name]. We are unable to take your call at the moment. We know your time is valuable so instead of placing you on hold, let us call you back! Please leave your name, phone number, the reason for your call, and two different times that are convenient for you to receive a call back from us. Thank you!” Get a better idea of your caller’s schedule by asking them for a few different times you can call back. Their time is important, too!
6.) Bienvenue chez John Doe. A cause d’une maintenance, nous ne pouvons pas prendre votre appel en ce moment. Nous vous invitons à nous envoyer un email à [email protected]. Nous répondrons dès que possible à votre email. Nous nous excusons pour la restriction temporaire ! Merci de votre compréhension.
When someone calls your business number, you don't really want it to go to your personal cellphone voicemail. Likewise, you don't want non-business calls to hear your entire professional greeting.
Departments and teams are typically organized by function – customer service, tech support, sales, billing questions, etc. When a team is busy handling other calls, encourage your callers to leave a message and reassure them that you will get back to them within a reasonable time frame. It’s important that you actually follow through to avoid upsetting your callers.
I think it’s a sad reality that most organizations use a telephone system to screen and triage phone calls before transferring the call to the appropriate person – forcing an electronic interaction that isn’t always customer friendly.
Consider the following as you evaluate your voicemail efforts: Role-play your voicemail scripts so you sound like you’re making your 20th call, not your 1st. Ask your friends and colleagues for honest feedback on your voicemail scripts. Continually review what’s working and what isn’t -- there’s always room for improvement.
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