Clients will be a lot less likely to leave a message if they wonder who will get it. Use a warm friendly voice to say something like, “You have reached xxxx, licensed mental health counselor.” Tell clients what to do if they are in crisis.
6. Voicemail Greetings For The Holidays. Hi, you’ve reached (insert name and title) at (insert company.) We’ve taken this time to be with our family’s and stuff our bellies.
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9. OK, so I followed all the instructions that came with the machine. I pressed all the necessary buttons. So… now what? I… am… so… confused. Could you please… beep.
1. Actually Write a Script! Whether you are a solo therapist recording a voicemail greeting, or you have a whole office and need a system message, don't just wing it! Take the time to actually write out a script. Read it aloud to colleagues to make sure it says what you need it to say.
When you want callers to leave a message, make sure your voicemail greeting indicates that. Be sure to keep your greeting short and direct, and include the info you want to capture.
Your customers might need you on the holidays. If you’re a business owner, you know this already. 🙂 Manage customer expectations and let them know how to get assistance.
If you’d like more information about telephone skills, this is a great book on telephone service skills – The Best of the Telephone Doctor.
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“Hello ____. This is _____ again, calling from ______. I ran across some information on a client who made dozens of offers on houses before someone finally accepted one of them. We learned a lot from the experienced and I successfully used the findings to help other homebuyers make bids that were accepted early in the house hunting process. I thought I would share it with you in hopes of saving you time and making it easier for you to purchase the home of your dreams. I’ll email you the information. Give me a call if you would like to review it together. Thank you.”
Tip: If you’re not sure how to leave a good voicemail, check out the most effective voicemail script ever and how to end a voicemail that keeps the sales conversation open.
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If you are a burglar, then we’re probably at home cleaning our weapons right now and can’t come to the phone. Otherwise, we probably aren’t home and it’s safe to leave us a message.
If you’re working remotely now, but your mobile number isn’t on your business cards, add your mobile number to your business line’s voicemail message! If you’re worried that people will start calling your cellphone at all hours of the night – they won’t. They’ll treat it just with just as much respect as your business line.
When you generate a lead from your website, mention how you obtained their information and reference any material they downloaded. Consider the following script when calling a lead who recently visited your website:
9. Update Your Greeting Frequently. Many of the things that can make your voicemail great, also require that you update it pretty regularly. Information like deals you’re running, when you’re away, and who to contact while you’re out can take your greeting to the next level, but they’re obviously time sensitive.
36. Hello. You’ve reached the office of [your name] at [your company]. I will be out of the office from [date] to [date]. Please leave your contact information with a brief message, and I will call you back as soon as I have the chance. If you need to speak with someone urgently, please contact [name of colleague] at [email or phone number]. Thanks for calling.
-Hi. I’m probably home. I’m just avoiding someone I don’t like. Leave me a message, and if I don’t call back, it’s you.