Due to the COVID-19 pandemic, the [insert office name] is currently operating remotely. We are retrieving voice messages on an hourly basis between 8:30 a.m. and 4:30 p.m, Monday through Friday. We invite you to leave your name and number so that we can respond to your call and will do so as soon as we are able.
Try to avoid unnecessary phrases that only make your greeting longer, like “leave your name and number and what you’re calling about.” Most people know what “leave a message” means.
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I am not in the office today; I may not be in tomorrow. I may be in to work sooner, if you gave me your car to borrow.
A busy greeting should tell callers that your phone lines are currently in use. You can direct people to wait on hold or leave a message. For example, “Hello, you’ve reached [company name]. Our representatives are currently helping other customers. Please stay on the line to speak with the next available team member, or press one to leave a message and we’ll call you back.”
Hi! John’s answering machine is broken. This is his refrigerator. Please speak very slowly, and I’ll stick your message to myself with one of these magnets.
-So long as phones can ring and eyes can see, leave a message, and I’ll get back to thee.
6. "Hi, this is [your name]. I'm either on a call or away from my desk. Please leave your name, number, and a brief message and I'll get back to you. Thank you.
This type of service can be very beneficial as users are still able to craft their own messages, while a professional reads them. In doing so, companies can spend more time on the scripting process, making sure the text conveys everything they want it to. As such, companies may bring in expert teams to draft, revise, and/or finalize the script itself. The bottom line is you can take more time to get the words right. Additionally, in working with a professional voice talent, you are ensuring your words have the utmost impact—i.e. the words are read perfectly with the right tone, resonance, pacing, etc.
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While there are many other script options for your automated phone system, these examples should give you a general idea. On Air offers scripting and professional phone prompt recordings and can help you create greetings that will be welcoming, clear and concise, and engaging for callers. Please enable JavaScript to view the comments powered by Disqus.
2. Quickly Provide the Relevant Information. When someone reaches your voicemail, it’s important that you help them confirm that they have reached the right person by providing all of the relevant information that they will need.
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A word of warning: These greetings will not do you any favors if you’re in the midst of a job hunt or work in a conservative industry. Always remember your target personas. If there’s a chance they won’t appreciate your sense of humor, opt for a straightforward greeting instead. “This is Bond. James Bond. Okay, it’s really [your last name]. [Your first name] [your last name]. I’ll get back to you as soon as I’m done helping M16 save the world — which will probably be tomorrow at the latest. Have a good day.” “Hmm. Gryffindor … No, Ravenclaw. Yes, you definitely belong in Ravenclaw. *Pause.* Okay, you haven’t reached the Sorting Hat — it’s the voicemail of [your name]. Please leave your name and number (and just for fun, the Harry Potter house you think you belong in) and I’ll return your call as soon as possible.” “Hello! You’ve gotten the voicemail of [your name]. Leave your name, contact info, and the answer to the eternal question ‘Which came first, the chicken or the egg?’ Anyone who gets it right will receive a call back.”
For small businesses, there are a variety of voicemail service providers you can use that offer different features. From transcription and voice to text to more convenient features of handling multiple phones through one number, availability varies by service. Shared voicemail and call routing is intended for multiple access and directing calls to one or multiple phones. Mobile apps are also available that allow you to check your messages from your phone. The below infographic outlines the current state and trends of voicemails.
The invention of the smart phone changed the use and perception of telephone calls. Not only did mobile phones make home phones unnecessary for many, but the ability to send and receive text messages or emails on a smart phone made calls themselves feel unnecessary.
Hi. This is [Name] from [Business Name]. We are currently involved in a relocation. Our new office will be open for business on March 21st, 8 am to 9 pm, Central Standard Time. You may contact us at that time at 555-555-2343. Thank you for your call.
If you are a burglar, then we’re probably at home cleaning our weapons right now and can’t come to the phone. Otherwise, we probably aren’t home and it’s safe to leave us a message.