Phone Script: General Message: You have reached the confidential voicemail of _____(Name). If this is an emergency please hang up and dial 911; or call the Colorado Crisis Hotline at 1-844-493-8255; or go to your nearest emergency room. If you would like to schedule an appointment or leave me a general message, please leave a
When it comes to Voice over Internet Protocol (VoIP) phones, businesses have two choices: softphones and/or deskphones. Both options offer the functionalities companies need to communicate and...
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3. Use a VOIP Business Phone Solution. When someone calls your business number, you don't really want it to go to your personal cellphone voicemail. Likewise, you don't want non-business calls to hear your entire professional greeting.
Notify the caller about when the message will be heard and when they can expect to hear back from you. If you’ll be out of the office a few hours, a few days or a couple of weeks – let them know.
Make sure you keep your promises too. If you want to specify a time (which you should) ensure you get back to the customer within the timeframe.
In the case that your business is closed due to an emergency, it's only worth it to go into detail if the problem is affecting everyone in the area. Otherwise, stick to your Company Wide Voicemail Greeting, but remove the stated hours and tell callers that you're currently closed. Thank you for calling Cutlass Technology. Our store is currently closed. Please leave your name and phone number so that someone from our team can follow up with you. For more information, please visit www.cutlasstechnology.com
“Thanks for calling (insert company name), where your dream is our destination. I’m helping another customer at the moment, but please leave your name and number, and I’ll return your call.”
If you have a business VoIP phone system that offers an auto attendant feature, you should be able to create a phone menu fairly easily. Be sure to state which key the caller should press to select an option on the menu.
5. Away/Vacation Voicemail Greeting Samples. “Hello, this is [Name] at [Company.] I will be out of the office for the week of [dates]. Please leave your name, number, and the reason for your call, and I will reply within 24 hours of my return. If you prefer, you can try me on my cell, [number].
HI, you’ve reached (name). I’m so sorry I can’t pick up the call right now because I am standing right behind you. GOTCHA.
When someone calls your business number, you don't really want it to go to your personal cellphone voicemail. Likewise, you don't want non-business calls to hear your entire professional greeting.
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Have you ever called a company’s support line just to be confronted with an unsympathetic and confusing attendant menu? Or tried to reach a representative, but pressing the “0” key does nothing?
An excellent business voicemail greeting conveys your level of professionalism and competence while also providing your callers with a glimpse into your company’s culture and level of care. As minor as it may seem, your voicemail greeting can instill confidence and trust in your callers or it can be a cause for concern.
6. Write It Out And Rehearse. Unless you’re part of the 1% of people who love and excel at public speaking, you probably have a hard time conveying an unscripted message without a few pauses and 'um's here and there.
Most callers expect their call to be answered. Once they realize that your office is currently closed, the most important piece of information they probably want to know is your standard business hours.
Fast forward to today when technology pretty much runs every aspect of our lives and telephones are no different.