Have you ever called a company’s support line just to be confronted with an unsympathetic and confusing attendant menu? Or tried to reach a representative, but pressing the “0” key does nothing?
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1.“Hi! Thanks for calling [company name/your name]. Please leave a brief message and we will get back to you as soon as possible. Have a great day!”
2. My ass and I are out for a walk. So as soon as I can get my ass back in the house, I’ll give you a call. Leave a message till then.
Cloud technology has enabled many traditional workers to set up a workspace at home with no loss of access to critical business systems. If you’re already using a cloud-based phone system in your business, you will probably be able to reroute employee extensions so they can take calls at home and minimize health risks in the workplace.
-If your phone has a gangsta rap ring-back tone, then I might wait for you to answer.
There you have it – voicemail messages for three of the situations you’ll find yourself in most of the time.
19. "Hello, you've reached [your name]. I'm currently [exploring Asia, hiking through the jungle in Costa Rica, hanging out on the beach in Bermuda] — or more likely, [recovering from extreme jet lag, googling ‘Are red spiders poisonous,' or looking for SPF 150 sunscreen] and won't be back in the office until [date]. Leave your contact info and reason for calling and I'll get in touch then."
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Good luck! For years, my home voice mail has my partner's cell phone number on it and an explanation that he doesn't answer the home phone. It is amazing to me how few people pay attention. But the attempt is still well worth it.
The pet care service providers get calls from pet owners at odd hours or when they are busy attending to their chores. So, resorting to voicemail services is necessary for such businesses. Below is an excerpt from a voicemail for a pet service entity:
« March 24, 2020 – Summary Table of COVID-19 Public Health Emergency Employee Work Duties and Pay | March 25, 2020 – OSP Enforcement of “Stay Home, Save Lives” Order » Sept. 10, 2021 – Friday COVID Update Sept. 3, 2021 – Friday Covid Update Aug. 30, 2021 – Important updates for students: Testing requirements and deadline for COVID immunization verification Aug. 27, 2021 – Friday COVID Update Aug. 23, 2021 – From the President: FDA approval of COVID vaccine puts EOU 60-day requirement into effect
These are just a few ideas to get the gears turning. These are simple examples, but don’t be afraid to show a little personality.
“Good morning, this is Tuesday, March 30th. Thank you for calling the accounting office at ABC Community Church. This is Kathy and I am sorry I missed your call. I will be in meetings until 3:00 today and will be responding to voicemail after that. If this is a matter that needs immediate attention please contact Stacy at extension 4354. Thank you for calling.” Voice-mail messages should be updated whenever you will be out of the office for an extended period of time.There should be a service standard that all voice-mail are responded to by the end of the business day.
Most businesses will automatically play a recording if you try to call their office when they are closed. An after hours announcement is a professional way to notify callers of important details, rather than making them wait for the call to failover to a voicemail box or other destination.
2. Straight To The Point Voicemail Greetings. (Insert name) is either away from their desk or on another call. Leave your name, number, and a brief message and (insert name) will return your call within (insert timeframe.)
While it may seem like a small detail, setting up an after hours announcement can help you win and keep customers. By presenting a clear, welcoming message containing relevant information about your business, you are showing callers that you value their time.