If you’re going to be out of the office on holidays or vacations, make that known in your voicemail so customers don’t think they’re getting ignored. Nothing is more frustrating to a customer than when they can’t reach you and assume you’re ignoring them.
Generally, people that call and leave messages are more likely to be ideal customers of your business. Your voicemail message is often not much more than a formality to the person calling.
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After helping tens of thousands of companies set up voicemail systems, we’ve learned that there is no set of rules defining what makes a great business voicemail, but there are definitely some key points that you should aim to hit. Before you hit the record button for your voicemail message, take some of these tips into account:
3.) Bienvenido/a a John Doe. En estos momentos no podemos atender su llamada o nos está llamando fuera de nuestro horario de oficina. Por favor, déjenos un mensaje con su nombre y número de teléfono, le devolveremos la llamada lo antes posible. Gracias y hasta pronto.
If anything big changes- address, phone, etc.- make sure you correct your voicemail early on. Keep It Short; We know, we know. We just gave you all this information and we’re now telling you to ‘keep it short‘. But, a professional voicemail greeting (or any for that matter) shouldn’t go beyond 20-25 seconds.
So I understand the challenge and temptation to lean on this technology to cover us when we are busy.
In the past it sometimes used to be that people were charged to retrieve voicemail, but I get the feeling that isn't it in this case. So I'm curious.
Are you on the hunt for more great business tips? Why not take a look at some of our other blog posts, like how to waste less time and boost efficiency? And remember, you can always get in touch with all your queries.
Written by Aja Frost @ajavuu
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A professional voicemail greeting should be no longer than 60 seconds. List the important information we've discussed above, provide alternative methods of communication and close with a thank you.
A word of warning: These greetings will not do you any favors if you're in the midst of a job hunt or work in a conservative industry. Always remember your target personas. If there's a chance they won't appreciate your sense of humor, opt for a straightforward greeting instead.
Now this is set up I won't feel bad about summarily ignoring voicemail letting agents leave me ;)
There is no need for a voicemail message to convey this, unless the therapist conveyed false expectations in the first place. I used to tune out those “call 911” messages.
I’m home right now . . . I’m just screening my calls. So just start talking and if you’re someone I want to speak to I’ll pick up the phone. Otherwise, well, what can I say?