Have you ever called a company’s support line just to be confronted with an unsympathetic and confusing attendant menu? Or tried to reach a representative, but pressing the “0” key does nothing?
Your voicemail is set up with a default greeting, but you can record a personal greeting any time you want.
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Hello. You’ve reached the offices of [Business Name]. At present, our office is closed for repairs. However, you may reach us at our temporary location, at 555-555-3432. There, we will be able to pick up your call, 9 to 5, Monday through Friday. Thank you.
Hello, you have reached the food delivery services of X. I am currently speaking to a customer and will not be able to take your call now. If you want some urgent delivery of food items, you can call our other number Y and place your order. Otherwise, kindly leave your details like your name, contact number and your order details so that I can get back to you for confirmation. Thanks for your cooperation.
In my (US-based) experience, doctor offices & the like have a place where you can fill out if they can leave messages or not (and some even have asked detailed messages vs callback messages), so that's my perspective! And that I can set different things for different numbers. So my cell phone they can leave detailed messages on any matter, my mother's house phone is detailed from billing only and otherwise callback, her cell phone is callback only. (And they also aren't allowed to tell her anything other than billing, so even if she does call them back about anything else! That was just a measure set up when I lived with her one summer & had no cell reception at her house.)
Nothing frustrates customers more than feeling like they have an emergency and no one is available to help them.
If you find that your business voice message is running a bit long, break it down into sections and decide which parts you can cut out to reduce the message’s length.
Give clients an idea about when you’ll return their call. Common business practice is within 24 business hours. Any extra messages or information you’d like clients to know. For example, if you are no longer accepting a particular insurance plan, the end of your voicemail greeting is a …
“Congratulations! You’ve reached the right person! It’s [your name]. Unfortunately, you’ve called at the wrong time. Please leave a message with all your contact information, and I’ll call you back within 24 hours.”
Here are some examples of voicemail greetings for your direct business line that are both personal and professional. Enjoy!
See our blog on Auto Attendant Greeting Scripts for more advice on auto attendant scripts.
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Over 1,000 pre-licensed on hold music tracks available to complement your professional phone messages!
Please leave your contact info, full name, and other details and I’ll call you back once I’m back in the [city/country/area]. Ciao for now!”
1. Hi this is [you name], I’m either away from my desk or on the phone, please leave your name and number along with a short message and I’ll be sure to get back to you.
Doing this helps you understand what the prospects are looking for and what they are expecting from you which will in turn help you to cater to them better.
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