Having said all of this, I do admit that I too use voicemail and have been guilty of switching my phone to the out-of-office assistant while I was sitting at my desk because I was in a conversation with someone or was in the middle of a project.
I began my career with over 15 years in sales and sales training. Among other roles, I was a national sales trainer and a branch manager for Wells Fargo Home Mortgage.
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Note: I have several lessons about communicating on the telephone that may be useful to you:
Consider adding 'You can also email your query to us at [insert email address here]. These queries will be answered within [insert time frame].' Again, if you intend to make a promise to your customer in a voicemail, ensure you keep it.
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Merry Christmas! Thank you for calling {insert company name}. From now until December 24th, we are offering a special 10% discount on all purchases. Remember, we will be closed from December 25th to January 2nd and we wish you all the best this holiday season. To speak with a representative, press 1. To place an order, press 2. To inquire about an existing order, press 3. To speak to accounting, press 4. Pres the star key to repeat the menu options. Phone prompt scripting and recordings.
Consider adding 'You can also email your query to us at [insert email address here]. These queries will be answered within [insert time frame].' Again, if you intend to make a promise to your customer in a voicemail, ensure you keep it.
You might not be the kind of person who wants customers to go through long voicemails. If that sounds like you, here are a couple of short and sweet voicemail greetings that you can use to get your message across!
Cloud technology has enabled many traditional workers to set up a workspace at home with no loss of access to critical business systems. If you’re already using a cloud-based phone system in your business, you will probably be able to reroute employee extensions so they can take calls at home and minimize health risks in the workplace.
Website: https://www.psychologytoday.com/us/blog/psychologically-minded/201501/don-t-tell-me-call-911
You should acknowledge that right off the bat by apologizing that they couldn't reach you directly.
Hello, you've reached Dr. Samantha Smith, specializing in family counseling services. I'm unable to take your call right now. Please state your name, phone number and message after the beep, and I will return your call as soon as possible.
Voicemail greetings should be professional, but the structure can vary depending on the situation. Here's a sample voicemail greeting script: " …
Some people, even most people, would always rather just speak to a person first, rather than listen to a recording of your office directory or department extensions. If you want to offer the operator first, try this:
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Hi, thanks for calling the residence of the Jennings Family. As you can tell, no one’s home to answer your call, but just leave your name, number and message and we’ll get back as soon as we can. Thanks
If your business is closing on one of its normal operating days for a holiday, or is dealing with an emergency or unforseen situation, you should update your after hours announcement to avoid confusion.