8.) Bienvenue sur le Service de John Doe. Malheureusement, toutes les lignes sont occupées pour le moment. Laissez un message après le bip sonore avec votre nom et numéro de téléphone. Nous vous rappellerons dès que possible. Nous vous souhaitons une bonne journée.
For example, callers shouldn’t reach a business-as-usual voicemail, and therefore expect a return call within the business day, if the subject they’re calling is out on vacation for two weeks. Such a lack of communication is a recipe to lose that caller’s trust and tarnish the brand’s reputation. Related: Business VoIP Providers
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The script is relatively similar, but the doctor is including a good reason for not being available, so patients don’t feel like they’re being ignored. He’s also left another avenue for patients to get in touch if they need some urgent help.
To ensure that you keep customers happy and present a professional image, make your auto-attendant easy to navigate. We’ve compiled some sample call center greeting scripts that can be used in different situations, whether your company has a small customer support team or a massive call center with hundreds of people.
Calling leads is an important part of growing your business, but it can get frustrating when you call and call and never get a reply. Having phone scripts in place can make all of the difference in the effectiveness of your lead calls. Scripts allow you to come across as confident and professional and convey all the important points you need to make. No more stumbling over your words or forgetting to mention an important factor, like your name or phone number. Scripts will help you stay consistent and make calling more enjoyable because you’ll know what works and what doesn’t.
Give them a reason to call you back. In both voicemail messages, did you noticed how I mentioned new information they might be interested in? That will grab their attention more than simply introducing yourself, thanking them and asking them to give you a call if they have any questions. Come from a place of helpfulness by giving them something to look forward to and that will solve a problem.
We could be in, we could be out. You could leave us a message and later find out.
A bubble in the space-time continuum has connected your line to a channeler in the 23rd Century. Any message you leave will be broadcast into the future….
You have reached the , Strategic Air Command Nuclear Missile Storage Facility. We are unable to come to the phone right now. At the tone, please leave your name, number and target or list of targets and we’ll launch as soon as we can. And have a nice day.
2.) Você está conectado à caixa de correio do Sr. John Doe. Por favor, deixe uma mensagem que o Sr. Doe possa ligá-lo de volta o mais rápido possível. Muito obrigado pela sua ligação.
32. Hi, you’ve reached [your name] at [your company]. I’m away from my desk. Please leave your name, number and a message, and I will get right back to you.
6.) Herzliche Willkommen bei der Mustermann GmbH, aufgrund von Wartungsarbeiten können wir Ihren Anruf leider im Moment nicht persönlich entgegennehmen.Sie können uns aber gerne eine Email an [email protected] schreiben, diese wird durch unser Service-Personal schnellst möglich beantwortet.bitte entschuldigen Sie die vorübergehende Einschränkung! Vielen Dank für Ihr Verständnis
Hello Joan, this is Susan with XYZ Company. I’m calling to get price quotes on your shipping rate. I’d appreciate it if you could call me back at 333-333-3333. Anytime during the work week would be great. Thank you.
Show that you’re human! Not everything in business needs to bland and boring. Add some personality to your voicemail while still maintaining professionalism. Do you have a fun fact about yourself or something unique to you? Share that in your voicemail and then ask for the customer to leave you with a fun fact so that you can call them back.
4.) Bienvenue chez M. John Doe. M. Doe n’est pas à son bureau. Laissez un message pour que M. Doe puisse vous rappeler dès que possible. Merci beaucoup pour votre appel.
5.) Willkommen in der persönlichen Mailbox von Dirk Schuster, Firma Mustermann. Bitte hinterlassen Sie Ihre Nachricht mit Telefonnummer nach dem Signalton. Sie werden so schnell wie möglich zurückgerufen. Bei dringenden Anliegen schreiben Sie bitte eine Email an [email protected]. Vielen Dank für Ihren Anruf.
9. Queue Callback Message. What the caller hears when they request a callback from the queue. Sample Scripts: “You have requested to have the next available agent call you back from the queue.