It may seem a little like an afterthought, but the voicemail greeting your clients hear when you are not available speaks volumes about you as a therapist. It's imperative to make sure your greeting is concise, professional, and has all the details you need to build professional trust. Read on for 3 quick ways to improve your voicemail script.
Some of us may still remember a time when voicemail was a blank canvas for pranksters and humorists. They would use voicemail greetings as a place to begin recordings as if they were answering the phone (“Hello? I can’t hear you… Just kidding! Leave a message…”) or to flash some personality with music or themed messages. Unless your business is a costume rental facility or joke and magic trick shop, it’s best to avoid this strategy. Instead, try to remember a few key points to focus on-
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2. It should only take 8 seconds to connect me with your phone, and no longer. So if I have to listen to 15 seconds of your crappy music, it means you’ve prolonged the connection process just to expose me to your musical tastes. How dare you.
Like, right before you recorded this greeting you realized how dumb it would be to leave instructions. But you still wanted me to know how dumb it would be for you to leave instructions, so you wasted 20 seconds of my time telling me that you already knew I would know how to do it.
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After all, a professional voicemail recording boosts your credibility, makes you seem more competent, and encourages whoever's listening to it to continue the relationship.
Due to the COVID-19 pandemic, [insert office name] continues to operate remotely during our regular business hours (8:30 a.m. to 4:30 p.m., Monday to Friday).
When you have new voicemail, the Phone tab in the Skype for Business main window displays the number of your messages. See Contact Card opens the caller's contact card, which lists their phone number, email address, office location, and so on. Open Item in Outlook provides more information about the call.
Speaking slowly, clearly, and rhythmically while recording your greeting shows a greater level of confidence an clarity. Try to avoid conversational cadences when recording your greeting. Hi, this is Doctor Claire Rourke with the New Haven Medical Group, and I am not available to take your call. If you're a new patient, leave me a message, but if you're an old patient, please dial the hospital. Thank you. Hi, this is Doctor Claire Rourke with the New Haven Medical Group. [Pause] I am not available to take your call right now. [Pause] If you're a new patient, leave me a message. [Pause] If you're an old patient, please dial the hospital. [Pause] Thank you.
Now repeat that same message in your voicemail using your secondary language. Here, we have chosen Spanish:
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Consider the following as you evaluate your voicemail efforts: Role-play your voicemail scripts so you sound like you’re making your 20th call, not your 1st. Ask your friends and colleagues for honest feedback on your voicemail scripts. Continually review what’s working and what isn’t -- there’s always room for improvement.
That’s the simple structure of a voicemail greeting. Overall, your greeting should be professional, but the wording can vary depending on the situation. Check out a sample below.
7. "Hello, this is [your name] at [company]. Thanks for calling. Please leave your name, number, and the reason you'd like to chat, and I'll get back to you ASAP."
See our blog on Auto Attendant Greeting Scripts for more advice on auto attendant scripts.
Hello! You’ve reached [Luke on the Customer Success Team at LinkedPhone]. Our office is currently closed but rest assured your call is very important to me. Please leave your name and number and let me know how I could be of service to you. I’ll return your call on the next business day. Thank you!