06 Avoid Having a Long-Winded Sales Pitch for a Voicemail Greeting Your voicemail greeting should be clear, concise and to-the-point. You don’t have to put your clients through a sales pitch when they are trying to just get some information. The best voicemail message shouldn’t be longer than 30 seconds.
Always give an option to speak to a backup person in the case of a matter that is too urgent to wait.
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If anything big changes- address, phone, etc.- make sure you correct your voicemail early on. Keep It Short; We know, we know. We just gave you all this information and we’re now telling you to ‘keep it short‘. But, a professional voicemail greeting (or any for that matter) shouldn’t go beyond 20-25 seconds.
The answer is to ensure a customer-friendly experience for the caller – even if the call ends up in voicemail.
Here is the classic template – adjust and adapt it to fit your product or service. In this and all examples, leave your phone number SLOWLY:
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The first, unscripted example is vague and awkwardly worded. The second, scripted example is clear, definite, and smooth. Research some sample scripts for business voicemail greetings before you write your own. And here are some specific voicemail greetings for doctors, lawyers, and dentists.
1.“Hi! Thanks for calling [company name/your name]. Please leave a brief message and we will get back to you as soon as possible. Have a great day!”
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Similar to your phone greeting, your voicemail greeting should state your private practice name and instructions on what information to leave on the message (such as name, number, and the best time to call back). Include instructions on what callers should do in case of emergency. Here’s an example voicemail greeting:
Here, the DUI lawyer ensures the clients are assured of help at the earliest and to tackle emergency situations he/she offers an alternate number.
While this information can be tucked behind a phone menu option, it's best to state it upfront in your after hours recording. This way, callers can decide whether to call back at a better time, or leave a voicemail message.
2. "Hi, you've reached [name] at [company]. If you need a quick response, please shoot me an email at [insert email address] and I'll be in touch by EOD tomorrow.
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4. Engage Your Callers. It may not seem like it, but a business voicemail isn’t that different from a regular business conversation. If you create a dialogue between your callers and yourself, you’re gonna have much more engaged, upbeat, and satisfied callers.
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