Some of us may still remember a time when voicemail was a blank canvas for pranksters and humorists. They would use voicemail greetings as a place to begin recordings as if they were answering the phone (“Hello? I can’t hear you… Just kidding! Leave a message…”) or to flash some personality with music or themed messages. Unless your business is a costume rental facility or joke and magic trick shop, it’s best to avoid this strategy. Instead, try to remember a few key points to focus on-
Whoopee, a call. I wonder who this could be? No…wait…don’t tell me…Oh yeah. Sorry, you bore me.
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That’s why it’s critical that each customer interaction with your business is consistent, positive, and represents the values and personality of your company. This includes your storefront, website, social media presence, emails, and every interaction you have with your customers, both online and in-person.
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The first thing your callers should hear is the name of your business or organization. This assures them that they have dialed the right phone number and keeps them on the line. You may also want to include your address if there are multiple companies with the same name.
Voicemail messages that are deleted have the same theme – each of them is trying to sell something or get an appointment with the customer. What the listener hears is a monologue as you describe who you are, where you work, what products/services you offer, plus the features and benefits of it.
1. Access your digital voice mailbox through your smartphone's touch screen. On an iOS phone, tap on the Phone application and then look for a square in the bottom right hand corner of the screen that reads Voicemail. Tap this button and your voice messages will appear on the screen. Click on any of the messages and press Play to hear the message. On an Android phone, a voicemail icon will appear at the top left of your screen in the Status area if you have an unread voicemail. Swipe your finger down from the top of the screen to view your notifications and then press New Voicemail. Your phone will dial the voice mailbox.
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If your auto-attendant starts with the main menu of options, it needs to be clear and have the option to speak with a human-being if the question isn’t answered by the list of options. Try something like this:
Note that the secretary has asked for the reason for calling so she can prioritize the patients who need the most help. She’s also keeping it short and to the point.
I often judge organizations based on the ease of getting through the layers of electronic screenings to get my questions answered or speak to a live person.
When you create a voicemail message, the next thing you need to ensure is that your prospects are aware that they have reached the right person so no confusion takes place.
Here are some helpful links to help you record voicemail greeting that is clear and professional. Record your phrases for recording a great voicemail greeting here. Record yourself and compare it with a native speaker. Hear Georgie giving helpful feedback to other students on their voicemail greetings.
A separate after-hours attendant menu can inform callers that your office is closed, state your business’ operating hours, and provide options that callers can immediately act upon. For example, you can direct them to your website for FAQs. If your business provides an account login page, remind your customers that they can login at any time to get general account information. In this situation, be proactive.
Organizations are judged based on their systems and processes that support the customer experience.
Basic Voicemail Message Examples: 1. Share basic information: “Hello! You’ve reached the voicemail of [your name], [your job title]. I’m currently either away from my desk or on the other line. Please leave your name, telephone number, and a short message after the beep, and I’ll be sure to get back to you as soon as I’m available.” 2.
Leave me a message, and if I don’t call back, it’s you. Hello, you have reached the number you have dialed. Please leave a message after the beep. Hi, this is [ your name ]. I’m sorry, I can’t answer the phone right now. Leave a message, and then wait by your phone until I call you back.