77% of people believe that a phone call is the most efficient way to get business done. But have you got the right call handling protocols in place?
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Due to the COVID-19 pandemic, our office is currently operating remotely. Please contact us by email at [insert office email address]
Most businesses will automatically play a recording if you try to call their office when they are closed. An after hours announcement is a professional way to notify callers of important details, rather than making them wait for the call to failover to a voicemail box or other destination.
Voicemail greetings are simple things, and in a business, they can seem unimportant. However, a voice mail greeting gets a lot of play with customers and associates—think of how often you are unable to take a phone call because you're on another line, away from your desk or out of the office.
7. Hello, this is [your name] at [your company]. I’m currently out of the office, but if you leave your name, number, and a brief message, and I’ll return your call as soon as I get back.
-Hi. I’m probably home. I’m just avoiding someone I don’t like. Leave me a message, and if I don’t call back, it’s you.
If someone takes the time to call and leave you a voice message, they usually have a reason that they are calling. It does convey a certain level of interest when someone is willing to hop on the phone with you. If they were less interested, they would probably send you an email or fill out a form on your website.
Hi, you have reached …. Please leave your name, phone number and a message and if we like it we will return your call.
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#3 “Hey this is Bryan, I’d tell you what to do at the beep, but I’m pretty sure you already know what to do. So yeah, just do it.”
We put a lot of effort into trying to get people not to leave messages on the old house phone (long story, there was some reason I forget why we couldn't turn the voicemail off). Messages with words in don't work. Even if you make them 10 minutes long and full of "Please do not leave voicemail here, we won't hear it" repeatedly, people will sit through it and then leave a message. We eventually settled on something that sounded like a very noisy modem, which mostly worked. I have no idea whether people would recognise modem noises these days though, especially if this is for a mobile number...
Holiday Voicemail Script Sample. Thank you for calling ABC Company. We are currently closed for the holiday. Our normal business hours are 8 am to 8 pm, eastern time, Monday through Friday. Your call is very important to us. Please leave your name, phone number, and a brief message regarding your call. We will return your call on our next
Keep your message brief. Restrict your voicemail message to 20-30 seconds. There will rarely be an occasion when a voicemail needs to be longer. You don’t want to bore the recipient with …
Please leave your full name, contact details and reason for calling and I will call you back as soon as I’m back. Thanks for calling!”
HI, you’ve reached (name). I’m so sorry I can’t pick up the call right now because I am standing right behind you. GOTCHA.
If you have an assistant, include their name and contact information in your greeting. If you have a hard time delegating tasks, this is an excellent way to start building it into your processes.