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When you create a voicemail message, the next thing you need to ensure is that your prospects are aware that they have reached the right person so no confusion takes place.

Some people, even most people, would always rather just speak to a person first, rather than listen to a recording of your office directory or department extensions. If you want to offer the operator first, try this:
“Thanks for calling the desk of (insert your name) at (insert your company name). I’m either on a call or away from my desk but if you leave your name, phone number, and the reason for calling, I’ll return your call as soon as possible. Thank You.”