Your chosen applicant is only paid once they have successfully delivered the work. VoIP Resources Small Business Tips Business Communications After Hours Business Voicemail and Auto Attendant Greetings
Hello. Oh hi, how are you? It has been so long. How have you been? We have to meet this weekend. How about I call you around… beep.
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A separate after-hours attendant menu can inform callers that your office is closed, state your business’ operating hours, and provide options that callers can immediately act upon. For example, you can direct them to your website for FAQs. If your business provides an account login page, remind your customers that they can login at any time to get general account information. In this situation, be proactive.
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"[Auto-attendants] assist a business of any size in presenting a more organized, efficient, and, if necessary, more robust picture of itself,” points out Brandi Armstrong, Co-Founder of Telecentrex and blogger on evancarmichael.com. The right greeting can make the difference between a frustrated customer or a satisfied one.
If you’d like more information about telephone skills, this is a great book on telephone service skills – The Best of the Telephone Doctor.
If you’d like more tips like these to improve your professional image and up your sales game, remember to subscribe!
Good day. You’ve reached the residence of the O’Meara family on 5th and Oak. We regret not being able to attend to your call. However, if you choose to, you may leave your contact information at the tone, and we shall be most happy to return your call as soon as we are able. Thank you for your call. Include the name of the individual, family or business State you are sorry you cannot get to the phone Ask them to leave their contact information behind Thank them for their call Informal Voicemail Greetings
33. Hello, you’ve reached [X company]. We’re currently closed to celebrate [X holiday], but we’ll be back on [X date]. Please leave your name, number, and a brief message so our team can get back to you when we return.
“Good afternoon. You have reached the office of [your name]. I will be out of the office beginning on [date] and will be returning on [date]. Please leave a brief message with your contact information, and I’ll be sure to get back to you as soon as I return on [date]. If this is an emergency or you need to speak with someone before I return, please contact [name of colleague/supervisor], [their job title], at [their phone number].”
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Leave a specific request. What do you want your listener to do? Sure, you want them to call you back, but why? To answer a question? To set up an appointment? People will appreciate it if you give them specific actions for their call back. That way they’ll know they won’t be wasting a lot of time on the call back trying to figure out what you want.
Hello, thank you for calling {insert company name}, to continue service in English, press 1. For service in French, press 2.
Keep your message brief. Restrict your voicemail message to 20-30 seconds. There will rarely be an occasion when a voicemail needs to be longer. You don’t want to bore the recipient with …
Try to frame your voicemail greeting from the caller's perspective. How is the caller most likely to know you, and what level of familiarity do you share with him or her? Hi, this is Mike Avery. Leave your message with your license number. Thanks. Hi, this is Mike Avery, the Registration Manager of the DMV. Please leave a message along with your current license number so we can update your information in our database. Thank you.
Hi, you've reached the main voicemail for [business name]. We pride ourselves on exceptional customer service, so please either leave a message with your …
Make sure you keep your promises too. If you want to specify a time (which you should) ensure you get back to the customer within the timeframe.