Before the digital era, he says more than 80 percent of business lines had voice mail. Now, he estimates only a third of office phones have it.”For customers, even the most professional voicemail greeting is impersonal, and may even harm customer experience (millennials, in particular, avoid using voicemail altogether).
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In the past it sometimes used to be that people were charged to retrieve voicemail, but I get the feeling that isn't it in this case. So I'm curious.