This post will start with a few quick rules-of-thumb to help you create a professional and effective call menu. If you don’t have time for my rhetoric, then please feel free to skip down to the good stuff. When labeling menu options, be concise and get to the point. Like a voicemail greeting, a good menu prompt immediately tells the caller where this option will send them and quickly states
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Thank you for calling {insert company name}. Please choose from the following options: If you’d like to speak with the operator, press 0. For customer service, press 1. For the sales department, press 2. For accounts payable, press 3. To listen to our staff directory, press 4. To leave us a voicemail message, press 5. Press 6 if you’d like us to repeat this menu. 4. When they call outside of business hours.
Website: https://mobile.atmgreetings.com/greetings/ecards/free-animated-text-messages-for-cell-phones
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1.) Vous êtes connecté à la boîte de messagerie de John Doe. Actuellement, M Doe est occupé. Vous pouvez rappeler un peu plus tard ou laisser un message avec votre nom et votre numéro de téléphone pour que M. Doe puisse vous appelez dès que possible.
Hi, this is Tom, the sales manager at Orlando Powersports. I’m either busy assisting customers, getting ready for our End of Season Sale, featuring deep discounts on our huge selection of power sports equipment and gear or if I’m really lucky, I’m out riding the latest CAN-AM DS 250! Leave a message, and I will call you back as soon as possible. Thanks for calling!
If you still have this for a greeting, you might be interested to know that your friends hate you.
If your internal greeting has been deleted, your external greeting is played to all callers. If you have no external greeting, the standard greeting is played.
Hello, this is Joan Tracy. I’m out of the office until Tuesday, May 23rd. I’ll be sure to return your call when I get back to the office, however, if you need immediate assistance, please call my colleague Sue at 444-444-4444. Thank you.
Fast forward to today when technology pretty much runs every aspect of our lives and telephones are no different.
#6 [automated robot] “The number you have reached, 717-555-9406, is not available. Please leave a message at the beep.” [/automated robot]
4.) Bienvenue chez John Doe. Vous pouvez nous contacter pendant les heures de bureau du lundi au jeudi de 9h à midi et de 14h à 16h et le vendredi de 9h à midi. Nous vous invitons à nous donner votre demande par mail sur [email protected] et nous reviendrons vers vous dès que possible. Merci.
4.) Willkommen bei Herrn Mustermann. Herr Mustermann ist gerade nicht am Platz. Bitte hinterlassen Sie eine Nachricht, damit Sie Herr Mustermann so rasch wie möglich zurückrufen kann. Vielen Dank für Ihren Anruf.
Note: The best voicemail message you can leave is one with a specific purpose that addresses the needs of your prospect or client, and offers them a solution that is worth them taking the time to call you back to learn more about.
If there are other ways to get in touch with your business, or receive information about your products, you may want to include them in the after hours greeting. Websites and emails are often the most popular forms of alternative contact.