8. “Thanks for calling [your name] at [your company]. I didn’t mean to send you to voicemail but I am either on the line with another client or on the go. Leave your name, number, the reason for your call today and the best time to call you back. I’ll speak with you shortly! ” Your caller probably wanted to reach you, not your voicemail. Advise your caller that you’re simply on the line with another caller and you’ll be right with them.
Unexpected crises like COVID-19 can occur at any time. Here are a few example business voicemail scripts you can adapt for those unanticipated events. It’s important to incorporate key information that your clients need to know. You should also add a human touch by expressing your goodwill for them and their families.
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Voicemail greetings should be professional, but the structure can vary depending on the situation. Here's a sample voicemail greeting script: " …
In the case that your business is closed due to an emergency, it's only worth it to go into detail if the problem is affecting everyone in the area. Otherwise, stick to your Company Wide Voicemail Greeting, but remove the stated hours and tell callers that you're currently closed. Thank you for calling Cutlass Technology. Our store is currently closed. Please leave your name and phone number so that someone from our team can follow up with you. For more information, please visit www.cutlasstechnology.com
Each example addresses a specific - and common - scenarios and to enable you to leave a message that will create an excellent first impression. Remember, your professional voicemail greeting recording can be an excellent opportunity to put your best foot forward …
Hi. You have reached [Business Name]. Our offices are currently closed for the holiday season. We shall return on January 2, 2020, working office hours from 9 am to 5 pm, Monday thru Friday, closed Saturday and Sunday. Until then, please leave a short message and number, or email address, and we’ll get back to you shortly. Thank you for calling.
13. "Hello, you've reached [company]. If you're looking for information on [X], please check out our [Facebook page, company website, etc.] If you want to know more about [Y], take a look at [Z page on our site, our YouTube channel, etc.] Still have more questions, or just want to chat with our team? Leave your name and number, and we'll return your call straight away."
When you’re closed for the holiday, it’s good to forgo your usual out-of-office greeting for a custom holiday message. Keep it cheery and brief, and be sure to let callers know when you’ll resume normal business operations.
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Hey Jake, if I wanted to email you, I would’ve emailed you. It’s not like I forgot email existed until I heard your voice mail greeting and thought “Holy crap! TOTALLY forgot about that whole email thing! Let me hang up on this phone call and waste another 5 minutes sending you an email that would have taken me 20 seconds to speak.”
Users often don’t invest enough time into their messages, resulting in incomplete, unprofessional, or otherwise under-whelming greetings. Sure, crafting a greeting doesn’t sound all that complicated; however, there are a number of pitfalls users can fall into—i.e. informality, terseness, sincerity, lack of direction, and more. While none of these sound too catastrophic, they are often interrelated. As such, they tend to worsen any problem. For example, humor can cause informality, worsen ambiguity, and weaken sincerity. That being said, users should strive to avoid ALL these pitfalls.
7.) Willkommen bei Mustermann DE, Ihrem Spezialisten für Musterartikel. Möchten Sie eine Bestellung tätigen? Verwenden Sie bitte die Bestellabwicklung in unserem Online Shop www.mustermann.de Wir freuen uns auf Ihre Bestellung. Für alle anderen Fragen erreichen Sie unseren Service per Email [email protected] Gerne beantworten wir Ihre Anfrage rasch. Besten Dank für Ihren Anruf.
15. “Hello, you’ve reached the Sales Department at [Company name]. All of our representatives are currently helping clients [insert goal such as, ‘achieve 40% growth through streamlining HR’] and are unable to take your call. Instead of putting you on hold and taking up your valuable time, please leave your name, company, and phone number and we’ll give you a call back ASAP. Thank you!”
11.) Bem-vindo a John Doe, infelizmente, você nos ligou fora do horário comercial ou não podemos atender a sua chamada no momento. Se você quiser nos deixar uma mensagem, por favor envie um e-mail para [email protected] - Entraremos em contato o mais rápido possível. Para mais informações sobre nós, por favor visite o nosso site www.johndoe.de. Muito obrigado pela sua ligação.
As mentioned above, alerting callers that they won’t be getting an immediate call back is of upmost importance for an entity’s reputation and a caller’s satisfaction.
Selection of pre-recorded phone greetings and on hold messages: In order to select your desired phone message, please follow steps 1,2 and 3 in order . Our pre-recorded message packages are available in all common audio formats (mp3 / wave / alaw / ulaw / 16bit / 18bit). Special audio formats are …
3. Enter your Pin Number. You will need to know your pin or passcode in order to check your voicemail. If you don't have this code, you will have to retrieve it from your carrier. You will hear instructions to input your pin. Hit the pound key after you enter your pin. Follow instructions on how to listen to your voicemail. It's usually to push a certain number (like 1). That's all there is to it. You should be able to hear your voicemail messages now.