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These are just a few ideas to get the gears turning. These are simple examples, but don’t be afraid to show a little personality.
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Yes, I'm lucky in that I don't actually need to be left voicemail by (or receive voice calls from) anyone. And I have a couple of friends who are happy to make phone calls for me if I need to e.g. check when a restaurant is open.
Hi. You have reached [Business Name]. Our offices are currently closed for the holiday season. We shall return on January 2, 2020, working office hours from 9 am to 5 pm, Monday thru Friday, closed Saturday and Sunday. Until then, please leave a short message and number, or email address, and we’ll get back to you shortly. Thank you for calling.
To check your voicemail, simply press the voicemail button on your phone. (It looks like an envelope.) NOTE: Cloud PBXs will not require a password if you're checking VM from your Cool Telecom desk phone. Unavailable greeting - Greeting heard if you do not pick up a call. Busy greeting - Greeting heard if you are already on another call. Name - Played if you didn't record the other greetings (unavailable and busy). Also played if your PBX has a directory set up.
There is no definitive answer here, but you should include one of the two at the beginning of your message based on what makes the most sense.
It’s a good practice for each of your team members to have their own personal business phone numbers. There are many reasons why they shouldn’t use their personal cell phone number for business, so you’ll want to give them their own phone number through your VoIP provider or phone system.
“Hello ___. This is ______ from _________. I’m calling because you downloaded my guide on “How to Make the Best Offer In Today’s Housing Market”, and I have some new information I haven’t had a chance to add to the ebook but would like to share. It’s about what I’ve learned from clients who’ve been caught up in bidding wars and how they came out on top. If you’d like to learn more about making the best offer to win the house of your dreams, my number is ______. I’ll follow up with an email as well {mention texting if you don’t have an email address}. I look forward to hearing what you think about the ebook. Again, my number is ___________ . Have a great day!”
When you’re closed for the holiday, it’s good to forgo your usual out-of-office greeting for a custom holiday message. Keep it cheery and brief, and be sure to let callers know when you’ll resume normal business operations.
According to Gartner Research, more than two-thirds of companies compete for business today primarily based on customer experience – up from only one-third back in 2010. Knowing this, it should not surprise you that customer-centric companies are 60% more profitable than companies that are not.
Part of my issue is that I really probably do need the NHS and local gov't to be able to leave me voicemail (not least because the NHS isn't set up to deal with e-mailing patients, at least not where I am at the moment), but for pretty much everyone else EVER I will call them back much sooner if I don't have the mental hurdle of voicemail first (where the fundamental difference is that by and large the NHS & gov't don't give a shit if I call them back...). So uh. Yeah. :-/
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24. Hello, you’ve reached [business name]. Every call is important to us, so please leave a brief message that includes your name and phone number so a member of our customer success team can call you back as quickly as possible.
4. You have reached [your business]. All of our sales representatives are busy serving other customers but we would like to return your call as soon as possible. For current pricing information or to check the status of your order, please visit us on the web at [your website]. Otherwise, please leave us a message with your name and number after the tone. If you would like to return to the previous menu, press the [key to main menu].
You may think your voicemail message is professional. But when you listen back it could sound rushed or shaky. Listen to it regularly to see if changes are needed.
Repeat the process for the other recordings by following the prompts. When you're finished, simply hang up. Hi, this is Tom Anderson with Anderson Plumbing. I am away from my desk at the moment. If you would like to speak to someone else, you can press 0 now. If you would like to try me on my cell phone, press 1 now. Otherwise, please leave a message when prompted and I will return your call as soon as possible. Thanks for calling Anderson Plumbing. Hi, this is Tom Anderson with Anderson Plumbing. I am on another call at the moment. If you would like to speak to someone else, you can press 0 now. Otherwise, please leave a message when prompted and I will return your call as soon as possible. Thanks for calling Anderson Plumbing. (Notice we left out the part about pressing 2 to try the cell phone. If you're already on a call, calling the cell phone won't accomplish much.)
State your name clearly so the caller knows they have the right number. 3 of the messages I heard last month were missing his/her name.