11. “Hello! You’ve reached [company name] support line. We’ll be happy to help with your inquiry. In the meantime, have you checked out our [website, help forum, etc.]? It may have the answer you’re looking for. If not, leave your name, number and reason for your call. We’ll reach out to you within the day. Thanks for calling [company name].” Sometimes, a caller likes to find the answer to their own questions. Let them discover by directing them to your website or help forum if you have one.
All of these questions are pertinent to their call, and it’s important that you answer any that is relevant to your specific situation. Make sure not to drag on too long going through all of the info.
.
The above eight rules of engagement for voicemail greetings may sound easy enough, but they’ll require some practice to get just right. Let’s look at some examples to provide some context in how to apply the rules to various types of greetings and situations.
29. Hi, you’ve reached [your name] at [your company]. Please send me an email at [email address] if this is urgent, and I’ll get in contact with you as soon as possible. If this is not urgent, please leave me a brief message about the reason you are calling with your contact information and I’ll get back to you in the next 24 hours. Have a great day.
State your name first. You would think this would be so basic that it shouldn’t even be mentioned. However, I can’t count the number of times I’ve gotten voicemails where people go on and on and I don’t even know who’s talking to me until the very end. Pretty annoying.
In this version, you pretend to realize how dumb it is to leave instructions WHILE you are leaving instructions. Hey everyone, listen to me having an epiphany, and then leave me a message.
This is the WORST. VOICE MAIL. GREETING. EVER. I laughed when Tyler mentioned it on his blog last week, because I had just been talking about it with a friend the week before.
Hi. This is John: If you are the phone company, I already sent the money. If you are my parents, please send money. If you are my financial aid institution, you didn’t lend me enough money. If you are my friends, you owe me money. If you are a female, don’t worry,
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9. Hi, this is [your name], [your job title] at [your company]. I’m currently away from my desk, but please leave a message with your name, number, and reason for calling so I can get back to you in a timely manner. See Also: 50% of Business Owners Over 50 Back Trump's National Emergency Declaration
Hello. This is Chris. John and Mike aren’t here right now, but if you leave a message, they’ll get back to you as soon as they can.
Hi, thank you for calling {insert company name}. If you know the extension of the department or person you’re trying to reach, you can dial it at any time. To speak to someone in sales, press 1. For customer support, press 2. For accounting, press 3. For our address and business hours, press 4. Or if you’d like to speak to reception, press 0. You may press 9 to repeat the following options. 2. For Bilingual callers.
Hi, thanks for calling the residence of the Jennings Family. As you can tell, no one’s home to answer your call, but just leave your name, number and message and we’ll get back as soon as we can. Thanks
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Make sure you visit the recording practise page where you can record your phrases and perfect them before putting them on your phone.
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