I don’t know about you, but I’m shocked every time I listen to a voicemail message left for me by sales reps, prospects and even clients. They are filled with ‘um’s’ and ‘ah’s’, they ramble on and on, they leave no compelling reason for me to call back, and they almost always leave their number so fast that I have to listen to it two, three, sometimes four times to make it out!
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Doing this helps you understand what the prospects are looking for and what they are expecting from you which will in turn help you to cater to them better.
“Hi! You have reached [your business]. All of our staff are currently busy helping other callers. We understand how valuable your time is, and rather than keeping you on hold, we will make sure to call you back.Be sure to leave us a detailed message with your name and number. We will return your call within two business hours. Thanks!”
State the purpose of your call. In as few words as possible, state why you’re calling. Is it in regards to an interview appointment? Are you following up on a previous meeting?
The insurance agent is quite polite in his approach towards his clients. He is also eager in extending his help to the client.
Here, the DUI lawyer ensures the clients are assured of help at the earliest and to tackle emergency situations he/she offers an alternate number.
It’s no wonder so many voice mail messages get deleted and never called back! If ever there was a situation that begged to be scripted, it’s your voicemail message. Isn’t this the time you want to sound your best, be perceived as a professional, and prepare the most polished message you can? Of course it is.
We look forward to serving you so please leave your contact info, details and reason for calling after the beep. We will call you right back!
If someone takes the time to call and leave you a voice message, they usually have a reason that they are calling. It does convey a certain level of interest when someone is willing to hop on the phone with you. If they were less interested, they would probably send you an email or fill out a form on your website.
9. OK, so I followed all the instructions that came with the machine. I pressed all the necessary buttons. So… now what? I… am… so… confused. Could you please… beep.
When you create a voicemail message, the next thing you need to ensure is that your prospects are aware that they have reached the right person so no confusion takes place.
23. Hello, you’ve reached [X company]. We are currently closed. Our office hours are Monday through Friday, from [x time] to [x time] [time zone]. Please visit our website at [company website URL] for more information, or leave us your name, phone number, and the reason for your call and we will get back to you on [X day]. Thank you for calling [X company].
7. Voicemail Message. The company voicemail greeting callers hear. Sample Voicemail Scripts: “You have reached the voicemail of [company name]. Please leave a detailed message and someone will return your call as soon as possible.”
This is it. If you are not satisfied with the custom voicemail greeting, then follow the same steps and do it again.
2. Quickly Provide the Relevant Information. When someone reaches your voicemail, it’s important that you help them confirm that they have reached the right person by providing all of the relevant information that they will need.
See how this voicemail is straightforward, clear and concise? This might be a good script to start with if you’re new to making calls to leads. Always talk in a friendly voice and come from a place of caring (they’ll feel it on the other end of the line). After you’ve used the script for awhile, you’ll learn how leads are reacting to the voicemail and you can rescript it if necessary. Keep in mind, you will be calling the lead MANY times so you’ll have plenty of opportunities to try different scripts. To be most effective with your voicemail scripts, keeps notes on what’s working and what isn’t.