Your call is important to us and we will get back to you as soon as possible. Please leave your full name, contact details, phone number, and availability after the beep and we will call you back straight away. Thank you!”
5. Road side cafe; you kill them and we’ll cook them. Leave your order and we’ll get back.
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It was funny the first time it got you, and then it was not funny the next 8,306 times.
Even in today's fast-paced world, customers don't like being greeted with an automated message. According to the New York Times, callers of a certain age are put off entirely if they are answered by a voicemail instead of a real person.
4.) Bem-vindo ao Sr. John Doe. Sr. Doe está ausente de sua mesa no momento. Por favor, deixe uma mensagem que o Sr. Doe possa ligá-lo de volta o mais rápido possível. Muito obrigado pela sua chamada.
Hi, thank you for calling {insert company name}. If you know the extension of the department or person you’re trying to reach, you can dial it at any time. To speak to someone in sales, press 1. For customer support, press 2. For accounting, press 3. For our address and business hours, press 4. Or if you’d like to speak to reception, press 0. You may press 9 to repeat the following options. 2. For Bilingual callers.
If you only check and return messages once a day or once a week, let your caller know. This will avoid multiple messages by the same caller.
Open your voicemail greeting with a 'Thank you for your call. We're not available right now by please leave your message and we'll get back to you within [specify time]'.
Voice-mail is an example of an electronic system that is used to record and store voice messages when we are away from our phones. I often judge organizations based on the ease of getting through the layers of electronic screenings to get my questions answered or speak to a live person.
5.) Bem-vindo à caixa de correio pessoal de Dirk Schuster, empresa John Doe. Por favor, deixe uma mensagem com seu número de telefone após o sinal. Nós iremos lhe retornar o mais rápido possível. Para pedidos urgentes, por favor envie um e-mail para support@johndoe.de. Muito obrigado pela sua ligação. VoIP Resources Small Business Tips Business Communications Business Voicemail Greetings: 5 Sample Scripts
“Congratulations! You’ve reached the right person! It’s [your name]. Unfortunately, you’ve called at the wrong time. Please leave a message with all your contact information, and I’ll call you back within 24 hours.”
The first thing your callers should hear is the name of your business or organization. This assures them that they have dialed the right phone number and keeps them on the line. You may also want to include your address if there are multiple companies with the same name.
In my (US-based) experience, doctor offices & the like have a place where you can fill out if they can leave messages or not (and some even have asked detailed messages vs callback messages), so that's my perspective! And that I can set different things for different numbers. So my cell phone they can leave detailed messages on any matter, my mother's house phone is detailed from billing only and otherwise callback, her cell phone is callback only. (And they also aren't allowed to tell her anything other than billing, so even if she does call them back about anything else! That was just a measure set up when I lived with her one summer & had no cell reception at her house.)
Note that the secretary has asked for the reason for calling so she can prioritize the patients who need the most help. She’s also keeping it short and to the point.
In the video lesson, I shared this example for a common voicemail greeting in English: