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I began my career with over 15 years in sales and sales training. Among other roles, I was a national sales trainer and a branch manager for Wells Fargo Home Mortgage.
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That’s the simple structure of a voicemail greeting. Overall, your greeting should be professional, but the wording can vary depending on the situation. Check out a sample below.
Finally get an answering machine. Now how does this thing work? Hmmm. Press record button, I did that, and the light should be on. I wonder why it’s not working right. Hmmmm, I wonder what this button does……
Mom… Dad. I know you are mad that I’m never home to take your calls. So, as a solution to this, I think you guys should give me an early birthday present: a cell phone. beep.
With all these things to include, it's easy to write your greeting the wrong way. To keep it simple, something like this:
Our previous post on funny voicemail greetings got so much attention, we thought we’d continue the hilarity with even more of your favorite greetings that you can use. Here’s the latest batch: I have nothing to say to you. So leave a message. “Think fast!” *beep* Hi, you’ve reached _____.
Once you have your message, you need to actually record it. The exact process varies depending on whether you’re using a cell phone or office phone, but here’s the basic process: Press the voicemail button, or press and hold 1 on most cell phones. Enter your password. Record your message. Listen to the message you just recorded. Follow the prompts to save your message. Following Up on Voicemail Messages
Covid-19, or Coronavirus, is impacting businesses and cities across the country in an unprecedented way. Many companies are suddenly faced with temporarily shutting down operations, or at the very least, making changes to working hours and allowing employees to work from home. You may also find it necessary to update protocols to ensure the safety of your staff and patrons, and it’s important that each person affected by these changes receive the message as soon as possible.
The answer is to ensure a customer-friendly experience for the caller – even if the call ends up in voicemail.
What’s more, according to WP Beginner, “more than 88% of local searches on mobile devices end up in a phone call,” so you don’t want to be caught off guard when a customer calls!
2. Professional voicemail greetings for your business cell phone number. It’s a good practice for each of your team members to have their own personal business phone numbers.
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14. “Hello, you’ve reached [company]. If you’re looking for information on [X], please check out our [Facebook page, company website, etc.] If you want to know more about [Y], take a look at [Z page on our site, our YouTube channel, etc.] Still have more questions, or just want to hear our lovely voices? Leave your name and number, and we’ll return your call straight away.”
Hello, you have reached the dental office of Dr. X. We are busy assisting a patient now, but will call you back as soon as possible. Please leave your name, reason for calling, and your number. If this is an urgent enquiry, please call 911. In this case, the dentist is giving a reason for not being available and they’re providing a way to prioritize the patients who need the most help. They’re also leaving an emergency number for the most severe of situations.
Businesses should have two main types of greetings to create an excellent call experience. The first one is what we call a “welcome greeting” – this greeting welcomes callers to your business. Typically, a welcome greeting will present a menu of call options like hours, location, or customer service. For more details on how to create a welcome greeting for your general business number, read this article.
19. “Thank you for calling [company]. We’re closed for [holiday] from [date] until [date]. Please leave your message and we’ll get back to you as soon as possible. Have a happy holiday!”