I think it’s a sad reality that most organizations use a telephone system to screen and triage phone calls before transferring the call to the appropriate person – forcing an electronic interaction that isn’t always customer friendly.
Social media, email, and your business website makes it easy to get a message through to your customers at scale, but your phone system still remains a key frontline communication tool. As more cities are encouraging people to stay home, customers, suppliers, and partners may call your business to get quick answers, such as changes to your business hours, instructions on how to get help, where to find the most up-to-date information, new procedures your company is implementing to conduct business or anything else that’s outside normal operations. There’s a strong chance you might experience a higher call volume than normal because customers will have questions they’ve never had to ask before.
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Telling a quick joke or including a little more information can keep you safely within the 20-second timeframe while letting the caller understand a little more about you.
Lastly, thank the caller and reassure them that their phone call will be responded to as soon as possible.
In certain situations, it’s a good idea to let a call go to voicemail. If you’re in a loud area, unable to spend 10-15 minutes talking, or are otherwise distracted, don’t answer. Recruiters who cold-call candidates will understand that you’re simply unavailable – but make sure to return calls in a timely manner. If possible, call back during regular business hours.
If you are a burglar, then we’re probably at home cleaning our weapons right now and can’t come to the phone. Otherwise, we probably aren’t home and it’s safe to leave us a message.
08You’ve reached the voicemail of [your business/company]. We are under new management and will be hosting a re-opening on [dates] where you can come and meet the team and have a chance to learn more about our enhanced services and new products. To leave a voicemail message, press the # key and someone from our team will call you back within 24 hours. This voicemail greeting is used to communicate information regarding changes to any business activities. It specifies how customers can communicate and do business with you, during any transition time.
Website: https://www.thebalancesmb.com/on-the-phone-or-busy-voicemail-greeting-examples-2533545
Before we get into business voicemail greetings, here are some interesting facts about voicemail messages to think about. 75% of all business calls are not completed on the first attempt. Which is an example of a professional voicemail greeting? Professional voicemail greeting examples to boost your credibility.
I often judge organizations based on the ease of getting through the layers of electronic screenings to get my questions answered or speak to a live person.
I have a confession to make: I haven't recorded a new voicemail greeting in nearly a decade. Since then, I've (hopefully) become more articulate, poised, and self-assured. But hear my voicemail recording, and you'd think I was still new to the work world, a little unsure of myself — and probably not an authority.
Don’t forget to change your cell phone voicemail if you decide to use call-forwarding, and consider updating the phone number in your email signature while working remotely.
The voicemail message can be anywhere between 10- 25 seconds. Keep it as short as you can because the prospects need to hear the vital details in it.
A professional voicemail greeting is a vital component of your communication strategy. It can increase engagement with your clients, create rapport and leave a good first impression when you're currently not available to pick up the phone.
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Hey, who’s this? I’d actually pick up, but my phone is staring at me. OMG! I just saw it wink!
06Hi, you’ve reached the offices of [your company/name]. I will be out of the office between [dates] and [date]. You can reach me on my private cell [your number] if this is an emergency. Alternatively, you can call me when I get back to the office or leave a brief message.