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It might sound corny but try to project a little bit of happiness into your voice, particularly if you work for some kind of customer service company. People tend to get very solemn when they record voice messages and it can come across as almost upset when playing it back, even if that wasn't the intention. Post your comments Please enter the following code: Login: Forgot password? Register:
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“Thanks for calling (insert company name), where your dream is our destination. I’m helping another customer at the moment, but please leave your name and number, and I’ll return your call.”
If the you haven't changed your personal greeting, a default system greeting will be played for callers. For example, "Please leave a message for John Smith. After the tone, please record your message. When you finish recording hang-up or press the pound key for more options."
While covering all of the relevant information, aim to keep your voicemail to about 20 seconds. You definitely should not ever record a business voicemail longer than 30 seconds, and anything less than 10 seconds will typically mean that you are either speaking too quickly or aren’t providing all of the required information.
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There are two types of voicemail greetings that you can set up for extension voicemail and group voicemail: System Global Greeting: A greeting that is applied to extension voicemail or group voicemail by default. Custom Greeting: A greeting that is personalized.
Avoid using ‘please’ more than once, it gets wordy and redundant. The goal is to keep the content as concise as possible, moving callers quickly and seamlessly through the options.
When you meet somebody for the first time in person, you can judge and interpret them on their gestures, body language, facial expressions and voice. However this isn't so easy over the phone.
Expand your opening to with 'Thank you for calling [insert company/individual name]' or 'You've reached the voicemail of [insert company/individual name]'. This personal touch goes a long way towards building a rapport even when you're not available to answer the call directly.
Try to avoid unnecessary phrases that only make your greeting longer, like “leave your name and number and what you’re calling about.” Most people know what “leave a message” means.
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People have short attention spans these days, and you should always craft your communications for the lowest common denominator with something as universal as your voicemail.
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