So, I finally did it. Here’s my process for developing a professional voicemail message in 10 steps:
Verbal Content – generally, you should use 100 words to make up 1 minute of content produced with background music. In other words, one to two paragraphs per minute. The topic can range from product promotions to general company information.
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Remember to offer your apologies for not being available to answer their call and to sound genuine.
This video on English Voicemail Greeting Sample covers the key areas of English pronunciation such as double / diphthong vowels, long vowels, word stress and word endings and more.
“Thank you for calling (your name), voted your #1 realtor in (insert county name). I’m either away from my desk or helping another customer find their dream home. Please leave your name and number, and I’ll be sure to return your call as soon as possible.”
Note: Voicemail (APMAX) was available for all MN, ND and SD markets prior to September 2019. Starting in September 2019, we started migrating any new business lines to our latest platform. Sioux Falls, SD: September 23, 2019 West Fargo, ND, and Moorhead, MN: October 31, 2019 All remaining SD, ND and MN Markets: January 22, 2020
Nobody wants to listen to a long-winded voicemail. Keep your greeting short, simple, and concise. A voicemail message should pique a client’s interest and leave them looking forward to your call. Stick to the basics, explaining your company name, hours of operation, and when to expect a callback.
According to Nuance's research, most voicemail messages languish for at least eight hours before they are heard.
If you've really got six other numbers to list it's easier to just mention a website that people can go to, because I'm not going to be able to write them all down in one go anyway. And if I have to call back multiple times then it's really going to make me angry and less likely to want to do business with you or your company. umbra21 December 4, 2013
Whether you’re out for the day or are off for the week, the first rule of an out of office voicemail greeting is: let callers know when you’ll be back! You’ll save them the frustration of continuing to call and yourself the hassle of listening to redundant voicemails. It’s also a good idea to set the expectation of whether you are answering messages while you’re away, and who they can reach for assistance in your absence.
7. "Hello, this is [your name] at [company]. Thanks for calling. Please leave your name, number, and the reason you'd like to chat, and I'll get back to you ASAP."
The insurance agent is quite polite in his approach towards his clients. He is also eager in extending his help to the client.
The phone you use to record your greeting – and your surrounding – can turn your carefully scripted greeting into an unprofessional mess. Background noise is terribly distracting, so choose a quiet room or parked car to make your call. Landlines, or a “wi-fi enabled” cellphone call, can provide much better connection quality than a standard cellphone. If you must use a cell phone, be sure to use a high-quality headset for the best clarity.
Each voice mailbox offers 50 minutes of message storage. When 50 minutes are consumed, callers cannot leave messages. Cox Business suggests that you delete older messages, especially large messages, to preserve available storage space. You will receive a warning once the mailbox capacity reaches 70%. The platform will delete any messages after 31 days. What is an extension mailbox, how do I set it up, and how many mailboxes can be attached?
Sometimes the caller will not want to leave a message on voicemail or would prefer to contact you via alternative means.
For example, an extension user has different greetings for Lunch Break status and Away status. Lunch Break: "I’m currently on a lunch and unable to take your call". Away: "I’m currently away from my desk".
Tone - select the right tone for your business brand. If your target market are young millennials, then the script would most likely include some slang words, be quite laid back and the script would be recorded in an energetic tone. If you primarily service the business market, then the script would be more articulate and recorded with a more professional tone.