Your business can further customize voicemail with eVOICE and several other features (which may vary by location).
“Voicemail is a highly available, affordable, easy-to-use tool that can be leveraged in many ways to help businesses manage their communication needs,” says Holly Hinze, director of Commercial Products for Spectrum Business. “Business owners may not always be available to answer live calls, which makes voicemail still a necessary function,” says Hinze.
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Hey, you’ve reached (name). If you’re hearing this one of two things is happening:
Microsoft’s 2015 Global State of Multichannel Customer Service Report concluded that the telephone is still the most-used customer service channel in the United States (81%), followed closely by email (78%). And with so many consumers still picking up the phone, voicemail may still be necessary.
As you develop your voicemail script, keep in mind these important tips to ensure that you’re perceived as a professional.
When your small business is closed, ensure that your callers know that! If appropriate, you might want to reiterate your business hours to manage callback expectations.
If someone takes the time to call and leave you a voice message, they usually have a reason that they are calling. It does convey a certain level of interest when someone is willing to hop on the phone with you. If they were less interested, they would probably send you an email or fill out a form on your website.
Does your organization have a witty catchphrase or slogan? If so, use that to your advantage. Here is one that could be tailored towards a custom software company:
As mentioned above, alerting callers that they won’t be getting an immediate call back is of upmost importance for an entity’s reputation and a caller’s satisfaction.
To help a new contact understand you and your message on a voicemail greeting, your choice of words and tone takes on real and crucial significance.
Check out these free business voicemail scripts with over 20 scripts that you can implement today. What you get: Work Voicemail Script Business Voicemail Script Vacation Voicemail Script Holiday Voicemail Script Urgent Voicemail Script Redirect Voicemail Script Parental Leave Voicemail Script Former Employee Voicemail Script Please enter your full name. Please enter a valid email address. Please enter an organization.
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Keep in mind how many other Maid Services people may call as they shop around. Be the Maid Service whose name this person remembers.
2. Hello you’ve reached Matt Grech, I’ll be out of the office for the next few days due to the holidays. Feel free to leave a message, or you can shoot me an email at Matt@GetVoIP if something urgent pops up. I’ll be sure to get back to you as soon as I return to the office. Happy holidays!