https://www.universalclass.com/articles/business/customer-service-using-voice-mail-and-taking-messages.htm
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You don’t have to spell out every single thing that you think they might want to know. Have some faith that your callers will be able to figure things out on their own. Be natural but informative.
1.) Этот разговор может прослушиваться и записываться в целях обучения или контроля качества.
It’s a good practice for each of your team members to have their own personal business phone numbers. There are many reasons why they shouldn’t use their personal cell phone number for business, so you’ll want to give them their own phone number through your VoIP provider or phone system.
Thank you for calling BusinessCo. We are currently closed for the public holiday in Victoria. Our normal hours are 8.30am to 5.30pm Easter Standard Time. Your call is important to us, so please leave your name, phone number and a short message and we will return your call on our next business day. Thank you.
Generally, people that call and leave messages are more likely to be ideal customers of your business. Your voicemail message is often not much more than a formality to the person calling.
If you can communicate professionalism and personality with a recorded message, you are building a positive image of yourself and your business that the caller can keep in their mind.
3.) Здравствуйте и добро пожаловать. Пожалуйста, не вешайте трубку. Вас скоро соединят.
Here, the oncologist is busy consulting a patient, but he/she leaves ways for the callers to fulfill their needs right away. A lawyer’s office needs to maintain professionalism at all times in order to record the perfect voicemail greeting. Let’s look at an voicemail greeting script example.
22.Hello, you’ve reached [X company]. Unfortunately, we can’t answer your call right now. But your call is very important to us — so please leave us your name, phone number, and the reason for your call and someone from our team will get back to within [X number] business days .
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It makes sense to have an after-hours / weekend voicemail greeting for important teams at your business so that your clients feel confident that they will be taken care of. You may also suggest alternate resources like a help forum, knowledge base, or online chat to support customers while closed, if available.
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Customers who purchase Virtual Receptionist can enhance their rollover hunt group with this feature. You can select from 12 music choices, specify the maximum time you want a caller to stay in queue and the number of callers that can be put in queue.