A well written script is the cornerstone of any great on hold message. It must capture the caller’s attention, so they remain engaged while navigating menu options or waiting on hold. The script that callers hear can set the tone for the rest of the conversation. It should also be in line with your goals, which can be broken down to 3 main objectives. It can be to inform the caller, promote the brand or product, or just entertain the caller. Most of all, it has to be engaging.
We've been doing business with them for 5 years and we're completely satisfied with their professionalism when representing our company. I recommend Sound Telecom to anyone in need of a competent answering service.
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42. Hi, you’ve reached [X company]. Our team is currently out of the office or assisting other customers. Leave your name, number, and a brief message so we can direct your call to the proper team member when we return.
Hello, you have reached the food delivery services of X. I am currently speaking to a customer and will not be able to take your call now. If you want some urgent delivery of food items, you can call our other number Y and place your order. Otherwise, kindly leave your details like your name, contact number and your order details so that I can get back to you for confirmation. Thanks for your cooperation.
1.) Questa chiamata potrebbe essere monitorata o registrata per la formazione o a fini di garanzia della qualità.
There are two types of voicemail greetings that you can set up for extension voicemail and group voicemail: System Global Greeting: A greeting that is applied to extension voicemail or group voicemail by default. Custom Greeting: A greeting that is personalized.
6.) Bienvenido/a a John Doe. Por razones técnicas no podemos atender su llamada. Si lo desea, puede escribirnos un correo electrónico a [email protected]. Uno de nuestros empleados le contestará lo antes posible. Disculpe las molestias. Gracias por su comprensión.
7. “Hi, this is [your name]. I’m either on a call or away from my desk. Please leave your name, number, and a brief message and I’ll get back to you. Thank you.”
We look forward to serving you so please leave your contact info, details and reason for calling after the beep. We will call you right back!
Sound Telecom, through its Solaxis division, combines business voicemail, fax and auto-attendant services all in one optimized system. Our cloud based voicemail systems are mobile and PC accessible. Setup takes only minutes and services can be provided anytime, anywhere nationwide. Our web-enabled systems do not require physical office space or traditional hard-wired phone service. Welcome to the new age of cloud-based communications. We use the power of the Internet to allow you to easily communicate with whomever you choose in the most professional, responsive and cost-effective way possible.
6.) Hello and welcome to the John Doe AG - Agency for sample products. Unfortunately, all of our lines are busy at the moment. Please try again later or remain on the line. Thank you, your John Doe team.
Enable the message waiting indicator for your desk phone by checking the box next to Use phone message waiting indicator. 6 Enable Voicemail Notifications 5
the currently selected Non-Busy Greeting option. For example, if the Non-Busy Option is 0, then callers encountering a busy extension will hear the same greeting heard when the extension is not answering or call forwarded always to voice mail. Conditions and Feature Interactions � For proper operation, the phones should be programmed for Call Forward - No Answer and Call Forward� Busy conditions for both internal and external calls. If programmed for Call Forward - Always, the voicemail system will not know the state of the phone and use the Call Forward � No Answer prompts. � Mailboxes configured not to play a personal greeting still offer the user the option to record one via the User Options menu. The personal greeting, if recorded, will be ignored.
10. Hello, you’ve reached [your company]. We’re sorry to have missed your call. Please leave a brief message including your name, number, and reason for calling and a member of our team will get back to you within one business day.
Departments and teams are typically organized by function – customer service, tech support, sales, billing questions, etc. When a team is busy handling other calls, encourage your callers to leave a message and reassure them that you will get back to them within a reasonable time frame. It’s important that you actually follow through to avoid upsetting your callers.
3.) Esta é a caixa de correio do Sr. John Doe. Por favor deixe uma mensagem ou ligue para este número novamente mais tarde. Obrigado por sua compreensão.
A monotone voice can be a turn off for a caller. You want your caller to feel like they missed out on speaking with you — not like they dodged a bullet.