Whether it’s an out-of-stock product, a canceled event, or social media snafu, there are times when your business may see an influx of frustrated callers. While it is important to address their concerns head-on, you may not be able to answer each call as it’s received. Make sure you use best practices for dealing with angry customers, and that your voicemail greeting sets the appropriate tone. Avoid defensive language, validate their concerns, and keep them informed as to how you are handling the situation.
The script is relatively similar, but the doctor is including a good reason for not being available, so patients don’t feel like they’re being ignored. He’s also left another avenue for patients to get in touch if they need some urgent help.

One of the skills I have developed over my 29-year career is a unique aptitude to quickly and accurately read people. My ability to select the right people with which to do business has played an important role in my professional success.
3.) La persona che avete contattato è ancora impegnata con un altro cliente. Per evitare lunghe liste di attesa, si prega di lasciare la vostra richiesta e i vostri dati di contatto. Vi contatteremo immediatamente durante il nostro orario d’ufficio. Grazie Mille!