Using concise and simple words in your scripting helps ensure callers can comprehend what is being said. Although a complete on-hold message can be quite lengthy, it should include concise and to the point single messages. Aim to get each message across in around 35 to 40 words. Remember, what may read great in written word doesn't necessary sound great said out aloud.
Make sure you make this as clear as possible and consider repeating the website address so that they have time to note it down if needed.
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5.) Bienvenido/a a John Doe. Puede contactar con nosotros personalmente de lunes a viernes de 7:00h a 18:00h y los sábados de 10:00h a 13:00h. Si quiere realizar un pedido o tiene cualquier pregunta, deje un mensaje con su nombre, número de cliente y número de teléfono. Le devolveremos la llamada lo antes posible. Si lo prefiere, nos puede mandar un correo electrónico en cualquier momento a [email protected]. Muchísimas gracias por su llamada. Hasta pronto.
The following options allow your UB voicemail to have a custom greeting for callers who reach your voicemail, or a temporary greeting you can set when away.
3.) En estos momentos todos nuestros empleados están ocupados. Le transferiremos lo antes posible. ¿Ha visitado nuestra página web www.johndoe.de? Ahí encontrará un resumen de nuestros productos y servicios. Su llamada es de suma importancia para nosotros y por eso nos dedicamos a dar tiempo a nuestros clientes. Lo sentimos, todas las líneas siguen ocupadas y por eso le rogamos que tenga un poco de paciencia.
21. "Hello, you've reached [your name, the office of X company]. The team is currently out of the office, but we'll be back on [date] stuffed with good food and eager to speak with you. Leave your name, number, and — if you're so inclined — your favorite [holiday dish, Thanksgiving tradition, etc.]"
11.) Добро пожаловать в «Вася Пупкин и Ко», к сожалению, вы позвонили нам в не рабочее время, или мы не можем принять ваш звонок в данный момент. Если вы хотите оставить нам сообщение, то, пожалуйста, обратитесь к нам по электронной почте [email protected] – мы свяжемся с вами как можно скорее. Для получения дополнительной информации о нас, пожалуйста, посетите наш сайт www.johndoe.de. Большое спасибо за ваш звонок.
When asked to press a number, pause on the phone/mic icon and click a number under the DIAL PAD tab.
Hi there! You’ve reached [LinkedPhone – Where Freedom Rings!] We’re away at the moment but please leave your name, number, and let us know how we can help you. We’ll make sure the right team gets back to you within [the next 24 hours]. We appreciate your call. Thank you.
7.) Herzlich willkommen bei der Rechtsanwaltskanzlei Mustermann. Leider können wir Ihren Anruf derzeit nicht persönlich entgegen nehmen, da Sie während unserer Betriebsferien anrufen. Gerne können Sie uns eine E-Mail senden an [email protected] - Wir werden uns dann nach unserer Rückkehr umgehend bei Ihnen melden. In dringenden Fällen wenden Sie sich bitte an unsere Kanzleivertretung. Diese finden Sie auf unserer Homepage unter www.kanzlei-mustermann.de . Vielen Dank für Ihren Anruf. Auf Wiederhören!
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42. Hi, you’ve reached [X company]. Our team is currently out of the office or assisting other customers. Leave your name, number, and a brief message so we can direct your call to the proper team member when we return.
4.) Добро пожаловать в «Вася Пупкин и Ко» Solutions. Из-за корпоративного события наши офис-менеджеры сегодня не доступны. Вы можете оставить сообщение. Мы будем к вашим услугам снова в понедельник. Спасибо за ваше понимание.
2.) Bem-vindo a John Doe. Infelizmente você está nos ligando fora do horário comercial. Você pode nos contatar de segunda a sexta-feira das 8:00 às 18:00 e sábado das 9:00 às 16:00 horas. Por favor deixe uma mensagem ou nos envie um e-mail para: [email protected]. Entraremos em contato o mais rápido possível - Obrigado.
2.( مرحبا بكم في .John Doe نظرا لكون شركتنا في عطلة، فإن خدمة عملائنا ستكون متاحة لكم مرة أخرى ابتداءا من يوم الاثنين 2016/07/04. سيبدأ شحن الطلبات من جديد يوم 2016/11/01. وخلال هذا الوقت انتم مدعوون لإرسال طلباتكم إلى [email protected] عبر البريد الإلكتروني أو من خلال استمارة الاتصال. شكرا لكم!
Whether it’s an out-of-stock product, a canceled event, or social media snafu, there are times when your business may see an influx of frustrated callers. While it is important to address their concerns head-on, you may not be able to answer each call as it’s received. Make sure you use best practices for dealing with angry customers, and that your voicemail greeting sets the appropriate tone. Avoid defensive language, validate their concerns, and keep them informed as to how you are handling the situation.
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