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All of these questions are pertinent to their call, and it’s important that you answer any that is relevant to your specific situation. Make sure not to drag on too long going through all of the info.
Make sure to remind your caller to leave their name, number and the details of why they are calling, so you can ring them back professionally and constructively.
That's why he suggests having a live person available to answer the phone. "Less than 1 percent of the people will hang up on a live person," he says. Subscribe Now Current Issue Past Issues Reporting, escalation, and unified message tools help meet service-level agreements. Texting, UC, and More: The Future of Business Communication Supercharging Your Contact Center with Artificial Intelligence Customer Journey Analytics to Improve CX at Scale Contact Center Innovations: Successful Case Study Snapshots More How does the contact center impact business performance? Building Customers for Life -- Value of the Connected Enterprise The Bot Balancing Act -- Achieving Efficiency and Customer Satisfaction Through AI More
You can’t call someone back if you don’t have their number. It seems basic, but it’s easy to forget. So a quick reminder can go a long way.
Have a positive attitude while recording your voicemail greeting — it will carry through in your voice. If you find it difficult to convey positivity over a phone system, try smiling while you’re recording. (We promise, you will hear a difference.)
Length – if your callers typically wait 2 minutes at a time, then at least 2 minutes of programming should be the goal. The idea is to ensure the callers don’t hear repeated messages every time they call. A typical on-hold message is 4-8 minutes in length.
Calls diverted to the voicemail box of a department that doesn’t have active reception staff.
Your phone system can be a powerful marketing tool for your business, and that includes your voicemail greeting. If you want to utilize this opportunity to throw in a quick humblebrag and keep callers informed of your awards and accolades, there are a few best practices, you should follow. First, keep the self-promotion brief and appropriately placed within your voicemail message. Don’t promote yourself and your products/services in the same greeting, and finally, only include current achievements in your business voicemail greeting.
"This message is AMAZING! Exactly what we were looking for and we couldn’t be more impressed. Thank you very much! "
23. "Happy holidays! [I'm, the team at X company is] away until [date]. We'll make sure to call you back straight away when we return. If your request is urgent, email [emergency contact] at [email address]. Thanks, and have a wonderful day."
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As a bonus, here is an example of our own holiday voicemail greeting here at OpenPhone:
With OpenPhone you can record your own voicemail greetings directly in the app, upload your own voice clips or simply type your voicemail script.
Our previous post on funny voicemail greetings got so much attention, we thought we'd continue…