Speak clearly. Don't mumble; speak too fast or too slow. You want people to understand your greeting. The way you communicate with people through your greeting is an example of how you communicate with people in the real world.
1.) En estos momentos todas nuestras líneas están ocupadas. Por favor, tenga un poco de paciencia, en seguida le atenderemos -PAUSA- ¿Ha visitado ya nuestra página web www.johndoe.com? Sus preocupaciones nos importan, por favor, manténgase a la espera, le transferiremos lo antes posible. -PAUSA- Un momento por favor. El próximo miembro del equipo que esté disponible le atenderá en breve.
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https://www.universalclass.com/articles/business/customer-service-using-voice-mail-and-taking-messages.htm
Features like Call Waiting, Rollover Hunting, and Call Queue with Music On-Hold ensure your customers never get a busy signal.
5.) Benvenuti alla John Doe. Potete raggiungerci personalmente dal Lunedì al Venerdì dalle 7am alle 6pm e il Sabato dalle 10am all’1pm. Se volete effettuare un ordine o avete domande, si prega di lasciare il vostro nome, numero cliente e numero di telefono. Vi richiameremo al più presto possibile. Potete anche inviarci una e-mail a: [email protected]. Grazie per aver chiamato – arrivederci.
On the Phone tab, click the voicemail icon below the dial pad, and then click Change Greetings.
This is it. If you are not satisfied with the custom voicemail greeting, then follow the same steps and do it again.
13. Hello, you’ve reached [business name]. All of our team members are busy at the moment, but if you leave a brief message, someone will return your call as soon as possible.
A professional voicemail greeting can be the difference between a caller proceeding on to deliver their message or simply hanging up. Ensure you take the time to craft the right voicemail greeting for your business.
Length – if your callers typically wait 2 minutes at a time, then at least 2 minutes of programming should be the goal. The idea is to ensure the callers don’t hear repeated messages every time they call. A typical on-hold message is 4-8 minutes in length.
"These sound great. Thanks for the excellent service. We'll be using you again in the near future. Many thanks."
A monotone voicemail message will not only be difficult to understand, but it will also potentially lose your caller’s interest quickly.
5.) Todos nuestros empleados siguen atendiendo a otros clientes. Por favor, déjenos un mensaje o escríbanos un correo electrónico. Le contactaremos lo antes posible. Muchas gracias por su llamada. Hasta pronto.
How many times have you gone through the following scenario: While working with a customer or engaged on an important call, you receive a new voicemail. You listen to the message, hoping to understand the caller’s name and issue correctly. And when the caller whizzes through the digits of their callback number faster than you can write, you have to go through the entire message again. Once this exercise has been completed, you call the person back, only to get their voicemail.
Write down your message before you record it. When reading it back, ask yourself: Does it make sense? Does it contain the right information? Is it grammatically correct? Is it clear? Is it positive and polite?
Thank you for calling BusinessCo. We are currently closed for the public holiday in Victoria. Our normal hours are 8.30am to 5.30pm Easter Standard Time. Your call is important to us, so please leave your name, phone number and a short message and we will return your call on our next business day. Thank you.
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