8. “Hello, this is [your name] at [company]. Thanks for calling. Please leave your name, number, and the reason you’d like to chat, and I’ll get to back to you ASAP.”
Image credit to Far Reach Inc. http://www.farreachinc.com/blog/far-reach/2015/01/08/ho-ho-oh-how-to-create-unforgettable-corporate-holiday-greetings Customer Service vs Customer Support: Differences and Best Practices How to Deal With Difficult Customers: Actionable Tips for Call Center Agents & Managers 8 Actionable Ways to Reduce Hold Times.
Advanced greetings provide additional functionality for power users, but require additional setup. Contact the UBIT Help Center if you are interested in any of these options and require assistance:
23. Hello, you’ve reached [X company]. We are currently closed. Our office hours are Monday through Friday, from [x time] to [x time] [time zone]. Please visit our website at [company website URL] for more information, or leave us your name, phone number, and the reason for your call and we will get back to you on [X day]. Thank you for calling [X company].
البريد الالكتروني إلى [email protected]. شكرا جزيلا. نتمنى لكم يوما جميلا John - Doe AG الخاص بكم.
If you are going to be unavailable for a predetermined time, let people know. Example, if you are on vacation for the next two weeks, inform your callers in your greeting that you will be returning calls on such and such date. This way they expect it to take a couple of weeks before you get back to them instead of stewing over why you haven't returned their call.
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8. “Thanks for calling [your name] at [your company]. I didn’t mean to send you to voicemail but I am either on the line with another client or on the go. Leave your name, number, the reason for your call today and the best time to call you back. I’ll speak with you shortly! ” Your caller probably wanted to reach you, not your voicemail. Advise your caller that you’re simply on the line with another caller and you’ll be right with them.
2.) Benvenuti alla John Doe, il vostro partner IT per requisiti aziendali individuali. Si prega di premere 1 per le vendite, 2 per le tecniche, 3 per la contabilità, 4 per RMX, oppure rimanete in linea e sarete trasferiti al nostro centralino.
Doing this helps you understand what the prospects are looking for and what they are expecting from you which will in turn help you to cater to them better.
There is nothing more frustrating than being given an alternative contact number and then not having enough time to note the details.
Not everyone will observe the same holidays, and not every business or even member of your team will be around at the same time or even days. It is also completely possible that your business will stay open, but adjust operating hours. Either way, recording a personalized holiday greeting for your business can go a long way in improving your customer’s experience.
6.) Olá e bem-vindo ao John Doe AG - A sua agência para produtos de amostra. Infelizmente, todas as linhas ocupadas no momento. Por favor, tente novamente mais tarde ou aguarde apenas um momento. Obrigado, sua equipe John Doe. Ansage vor Melden & Ansage bei Besetzt Text / Greeting Messages/Busy Messages & Script Ideas: Die „Ansage vor Melden“ bzw. "Ansage bei Besetzt" Ansagen sollten kurz sein. Sie kann vor die Warteschleife gesetzt werden. Die Hintergrundmusik kann nach Ende der Ansage so geschnitten werden, das die Ansage nahtlos in die Warteschleife übergeht.
11.) Welcome to John Doe, unfortunately you have reached us outside business hours, or we can not take your call at the moment. If you want to leave us a message, then please send us an email to [email protected] - We will contact you as soon as possible. For more information about us please visit our our website www.johndoe.de. Many thanks for your call.
@umbra21 - It's not jokes that annoys me so much as someone who leaves a message ten minutes long, particularly when you have to wait out the whole thing before you can leave your voicemail.
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Generally, these greetings should be brief for an individual. State your name and a query for the caller's information. You can also include a backup number for people to reach you if you like. For an organization, it's a good idea to announce your standard office hours. Dial *98 on your OnSIP-registered phone. Enter your voicemail box number. Enter the PIN/password for your voicemail box. Press 0 for voicemail box options. Press 1 for unavailable greeting.