A well written script is the cornerstone of any great on hold message. It must capture the caller’s attention, so they remain engaged while navigating menu options or waiting on hold. The script that callers hear can set the tone for the rest of the conversation. It should also be in line with your goals, which can be broken down to 3 main objectives. It can be to inform the caller, promote the brand or product, or just entertain the caller. Most of all, it has to be engaging.
In this quick guide, we’ll take a look at what makes a good business voicemail greeting, breaking it down into the elements that every voicemail greeting should contain.
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9.) Bienvenido/a a John Doe. Lo sentimos, en estos momentos no hay nadie en nuestras oficinas. Por favor, déjenos un mensaje con su nombre y número de teléfono tras escuchar la señal. Le devolveremos la llamada tan pronto como sea posible.
Don’t keep the same old voicemail greeting forever. Not just because it can get stale and boring, but because you’re missing out on the opportunity to let people know what you’re up to. If your business is having a sale, be sure to update your voicemail with that information. Or if you plan on being out of town for a few days, let people know that their phone calls will not be returned until the date that you return.
Choose words and expressions that complement your business, brand and industry. As an example, a construction company would use words and expressions that convey high quality and solid workmanship; while a florist would use sensory descriptions that arouse smell and beauty.
1.) Tutte le nostre linee sono occupate la momento – Si prega di avere pazienza. Saremo da voi in un momento – PAUSA – Avete già visitato il nostro sito web www.johndoe.com? Le vostre preoccupazioni sono importanti per noi, si prega di rimanere in linea, sarete connessi al più presto possibile – PAUSA – Un momento, prego, il prossimo membro del team disponibile sarà da voi tra breve.
the currently selected Non-Busy Greeting option. For example, if the Non-Busy Option is 0, then callers encountering a busy extension will hear the same greeting heard when the extension is not answering or call forwarded always to voice mail. Conditions and Feature Interactions � For proper operation, the phones should be programmed for Call Forward - No Answer and Call Forward� Busy conditions for both internal and external calls. If programmed for Call Forward - Always, the voicemail system will not know the state of the phone and use the Call Forward � No Answer prompts. � Mailboxes configured not to play a personal greeting still offer the user the option to record one via the User Options menu. The personal greeting, if recorded, will be ignored.
In the case that your business is closed due to an emergency, it's only worth it to go into detail if the problem is affecting everyone in the area. Otherwise, stick to your Company Wide Voicemail Greeting, but remove the stated hours and tell callers that you're currently closed. Thank you for calling Cutlass Technology. Our store is currently closed. Please leave your name and phone number so that someone from our team can follow up with you. For more information, please visit www.cutlasstechnology.com
Don' let background noise do the talking for you. Ambient noise on your recording could be sending the wrong message to your clients. The sound of your kids arguing in the distance could be the sign of a distracting work environment. Clinking glasses and restaurant chatter may leave the impression that you don't take your work seriously. When you record your voicemail greeting choose a quiet spot free from interruption, so your message is the only thing callers hear. It's also good to avoid large, cavernous spaces where sound verberates.
2.) Bienvenido/a a John Doe. Lo sentimos, está llamando fuera de nuestro horario de oficina. Nos puede contactar personalmente de lunes a viernes de 8:00h a 18:00h y los sábados de 9:00h a 16:00h. Por favor, deje un mensaje o envíe un correo electrónico a [email protected]. Contactaremos con usted lo antes posible. Gracias.
4.) Benvenuti alla John Doe Solutions. A causa di un evento interno, il nostro servizio di segreteria non è disponibile oggi. Potete lasciare un messaggio. Saremo nuovamente al vostro servizio lunedì. Ringraziamo per la vostra comprensione.
If this feature is enabled, be sure to record your voicemail greeting with the appropriate guidance for the caller. For example, “To reach my assistant, press 0.” Set Up Your Voicemail Greetings
3.) Votre contact est toujours en ligne avec un autre client. Pour éviter d’attendre trop longtemps, vous êtes les bienvenus pour laisser votre demande et vos informations de contacts. Nous vous contacterons rapidement pendant les heures de bureau. Merci beaucoup !
"Everyone is looking for instant gratification, and if you can't provide that...a lot of times they'll simply hang up," he says. "Companies are losing a lot of business opportunities because people are not leaving them messages. "
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