Hello, you have reached X (service provider). Unfortunately, all our agents are engaged in talking to other customers. You can stay online or to resolve something urgent, try our live chat service. You also have the option of leaving your name, ID and number and our agents will revert to you at the earliest.
With Web- and mobile-based communications taking over as the dominant means of contact for many customers, voicemail is on its way out. Quite simply, consumers have found better ways to stay in touch.
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Here are some examples of voicemail greetings for your direct business line that are both personal and professional. Enjoy!
– [your company slogan here] Just be sure to keep it consistent to your current branding.
Greetings can be changed using any telephone, or from the Personal Communications Assistant using a desktop computer; However, departmental mailboxes and those assigned to labs and general spaces must be updated using a telephone.
the following fixed system message in both the primary and alternate languages if Bilingual operation is enabled and the caller has not chosen a language: "I'm sorry, the person you are calling is currently on the phone" followed by the mailbox owner's personal greeting, then the fixed system prompt, "Begin speaking after the tone, then hang-up when you are finished or press any key for further options.
Voice Prompts – usually combined with a Business Intro announcement, used for Auto Attendant and IVR prompts to provide menu options and assist in telephone navigation.
If this feature is enabled, be sure to record your voicemail greeting with the appropriate guidance for the caller. For example, “To reach my assistant, press 0.” Set Up Your Voicemail Greetings
Thank you for calling [LinkedPhone – Where Freedom Rings!]. You’ve reached us outside of business hours. Please select from one of the following options: [for business hours press 1; to leave a message press 2; if this is an emergency, press 0 to be directed to our 24-hour customer success team.] We are grateful for your call and we look forward to speaking with you soon!
“Hey! You’ve reached us here at [XYZ company]. All our team is currently out of the office for the holidays. We’ll be back to work on [date] well-fed and therefore eager to speak with you!
Avoid background noise – Make sure you record somewhere as quiet as possible so that the caller can fully concentrate on your voice and there are no embarrassing mishaps.
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Context does matter here. If the caller would reasonably expect you to answer the phone (such as if they were calling a store or other place of business), an apology for not being able to get to the phone makes the most sense.
“Voicemail is a highly available, affordable, easy-to-use tool that can be leveraged in many ways to help businesses manage their communication needs,” says Holly Hinze, director of Commercial Products for Spectrum Business. “Business owners may not always be available to answer live calls, which makes voicemail still a necessary function,” says Hinze.
Hey, you’ve reached (name). If you’re hearing this one of two things is happening:
Remember to offer your apologies for not being available to answer their call and to sound genuine.