Your customers might need you on the holidays. If you’re a business owner, you know this already. 🙂 Manage customer expectations and let them know how to get assistance.
Going away for vacation or leaving the office unattended shouldn't stress you out. That's why OnSIP designed voicemail greeting setup to take only a handful of steps.
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"You didn't even need a survey because that's how the world is changing these days," Wexler says.
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If you’re rarely in the office and don’t use a mobile cell phone app to receive calls, be sure to provide alternatives so that customers can still receive the support they need.
Listen to your messages and return your calls as soon as possible. Of all the lines of communication available (social media, text, email, etc.,) your callers resulted in picking up the phone to call you because they wanted to speak with a live person. Do them the common courtesy and give them a call back when you first have the chance.
The main objective of a caller navigating an IVR system is to get to the desired destination as quickly as possible. If the script contains overly wordy phrases and long descriptions, the callers will get frustrated with every passing word.
Now that you are aware of the tips to create an efficient voicemail message, the next steps would be to understand from the examples below how you can get started.
It is courteous to acknowledge the effort the caller has made to try to connect with you over the phone.
I appreciate your efforts at customer service. My clients receive the same impression and think better of my company.
10.) Guten Tag. Sie sind verbunden mit der Mustermann GmbH. Aus technischen Gründen können wir im Moment Ihren Anruf leider nicht persönlich entgegennehmen. Wir hoffen sehr auf Ihr Verständnis und arbeiten mit Hochdruck an einer Lösung. Wenn Sie möchten, können Sie uns gerne eine Nachricht über unsere Homepage www.mustermann.de zukommen lassen. Vielen Dank und auf Wiederhören.
Rather than waiting for a callback, open up additional channels of communication with your callers by inviting them to email. The most professional voicemail greetings often include an alternative method of communication.
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24. Hello, you’ve reached [business name]. Every call is important to us, so please leave a brief message that includes your name and phone number so a member of our customer success team can call you back as quickly as possible.
1.) Herzlich willkommen bei Mustermann GmbH. Unsere Telefon-Hotline ist über die Festtage nicht besetzt. Genaue Öffnungszeiten erfahren sie auf unser Website unter www.mustermann.de - Wir bedanken uns für Ihr Vertrauen und wünschen Ihnen und Ihren Lieben erholsame Feiertage und ein gutes neues Jahr.
5.) Уважаемые клиенты, наш офис будет закрыт с 24 декабря по 2 января. Вы можете связаться с нами, как обычно, в понедельник, 5 января. Мы желаем вам и вашей семье счастливого Рождества и счастливого и успешного Нового года.
9.) Welcome to John Doe. Unfortunately, there is no one in the office right now. Please leave your name and phone number after the tone. We will call you back as soon as possible.