Calls diverted to the voicemail box of a department that doesn’t have active reception staff.
Hey, you’ve reached (name). If you’re hearing this one of two things is happening:
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Do you speak a second language and serve customers in an area that primarily uses a language other than English? Make it known that you speak both languages. Start the voicemail with the most dominant language spoken in your market followed by the same message spoken in the secondary language:
Generally, these greetings should be brief for an individual. State your name and a query for the caller's information. You can also include a backup number for people to reach you if you like. For an organization, it's a good idea to announce your standard office hours. Dial *98 on your OnSIP-registered phone. Enter your voicemail box number. Enter the PIN/password for your voicemail box. Press 0 for voicemail box options. Press 1 for unavailable greeting.
Here are some great examples of professional voicemail greetings that you can use in your business!
When someone reaches your voicemail, it’s important that you help them confirm that they have reached the right person by providing all of the relevant information that they will need. Who have they reached? Did they contact the right person and the right business? Should they leave a message? When will you get back to them? Is there a better time for them to call?
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Telling a quick joke or including a little more information can keep you safely within the 20-second timeframe while letting the caller understand a little more about you.
All of these questions are pertinent to their call, and it’s important that you answer any that is relevant to your specific situation. Make sure not to drag on too long going through all of the info.
8.) Bienvenido/a al Departamento de Atención al cliente de John Doe. Lo sentimos, todas nuestras líneas están ocupadas en este momento. Por favor, deje un mensaje tras escuchar la señal con su nombre y número de teléfono. Le devolveremos la llamada tan pronto como sea posible. Le deseamos que tenga un buen día.
33. Hi, thank you for calling me. I apologize for not answering the phone at the moment. Please leave your name, number and message, and I will call you back as soon as possible. You can also send me an email at [your email]. Thank you, and have a nice day.
What kind of company do you run? A law firm may prefer more formal business voicemail greetings than a trendy retail store, for example.
Choose your busy greeting from the drop-down menu next to If busy use greeting from: System—This plays the system default greeting. Personal—If this option is selected, choose the file to upload.
6.) Bonjour et bienvenue sur l’AG de John Doe – Votre agence d’échantillons de produits. Malheureusement, toutes les lignes sont occupées pour l’instant. Réessayez plus tard ou attendez quelques instants. Merci, votre équipe John Doe.
When you meet somebody for the first time in person, you can judge and interpret them on their gestures, body language, facial expressions and voice. However this isn't so easy over the phone.