77% of people believe that a phone call is the most efficient way to get business done. But have you got the right call handling protocols in place?
The basic rule of thumb is that callers should hear one of two things when they first connect with your voicemail — either an apology for not being able to answer the call or a “thank you” for having called. You can do both if you prefer, but keep it short and to the point.
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It's easy to get carried away in a voicemail and include more detail than is necessary. We've all been in that situation where the automated or pre-recorded voice on the end of the line goes on and on with more information than you can take in.
1.) Bem-vindo à John Doe. Para dúvidas sobre compra ou venda, por favor, pressione 1. Para perguntas sobre pagamentos, por favor, pressione 2. Se você é um cliente de negócios, por favor, pressione 3. Para questões relacionadas a reparos ou garantia, por favor, pressione 4. Para todas as outras questões, por favor, pressione 5. Para ouvir este menu novamente por favor, pressione 0.
In Australian English it’s pronounced with the vowel /a:/ like in ‘part’. Problems arise when people use the /ʌ/ vowel (like in ‘up’) instead of /æ/ or /a:/. If you do this is will sound like the worst swear word in English. Many non-native speakers often pronounce the vowel /æ/ more like /ʌ/ because they don’t have a vowel like /æ/ in their first language. Many speakers of European languages will do this (Spanish speakers and Italian speakers) and also speakers of Japanese and Korean. This problem with /æ/ also means that if you say the word ‘back’ in your voicemail greeting sample, you are likely to pronounce it more like ‘buck’. remember to pronounce word endings in English. Check you aren’t dropping any endings off or mispronouncing them.
Our male voice talent also has extensive experience in voice overs and a background in broadcasting. Known for his fresh and numerous voicing styles, he'll make sure that your messages or greetings are very much in line with the business branding.
You can’t call someone back if you don’t have their number. It seems basic, but it’s easy to forget. So a quick reminder can go a long way.
Log into the system:Using your UB phone:Press the line keyPress the Messages buttonEnter your UB phone PIN
4. Hi, thanks for calling GetVoIP. We would love to help you out in anyway we can, but these Holidays are keeping us from getting anything done! We will be returning to the office after the New Year on Jan 2nd, but feel free to head over to our website GetVoIP.com to learn what you can. Happy holidays!
Provides a scheduling capability to forward calls to another number, voice mail or a do-not-disturb announcement during specified time intervals. Multiple schedules can be configured that suit your business needs.
4.) Dear caller, you have dialed the number of the joint practice xyz. Currently all our lines are occupied. We ask for your patience. You will be connected to the next available assistant as soon as possible.
You can also click View more in Outlook to open the Voicemail folder for more info.
Sometimes the caller will not want to leave a message on voicemail or would prefer to contact you via alternative means.
46. Hello, you’ve reached [name], [job title] at [company]. I’m currently away from my desk or on another call. Please leave a detailed message so I can return your call as soon as I get back.
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3.) Dies ist ein kostenpflichtiger Dienst. Wenn Sie am Apparat bleiben, werden sie mit einem Techniker verbunden, andernfalls legen Sie bitte auf.
You have reached (Your Name) at (Your Business). I’m sorry that I wasn’t able to get to the phone. If you leave your name and number, I’ll return your call within one business day.