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Make sure to remind your caller to leave their name, number and the details of why they are calling, so you can ring them back professionally and constructively.
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If you are a self-employed business, it is especially important to sound friendly and welcoming.
Assign a Voicemail box for every user and group on your planReceive notifications through email and phoneRecord custom messages to address your callersPlans and Pricing
11.) Bem-vindo a John Doe, infelizmente, você nos ligou fora do horário comercial ou não podemos atender a sua chamada no momento. Se você quiser nos deixar uma mensagem, por favor envie um e-mail para [email protected] - Entraremos em contato o mais rápido possível. Para mais informações sobre nós, por favor visite o nosso site www.johndoe.de. Muito obrigado pela sua ligação.
3.) La persona con la que intenta contactar sigue ocupada con otro cliente. Para evitar largas esperas le invitamos a que nos facilite sus datos de contacto y su petición. Le contactaremos lo antes posible durante nuestro horario de oficina. ¡Muchas gracias!
Setting up your voicemail with these tips, shouldn’t take more than 5 minutes out of your day. Just put together a quick script that includes more information included in the list above then you currently have. Don’t worry about it being perfect; having the information available for customers is better than not!
When you receive a voice mail message, the message appears in your Outlook Inbox. Go to your Outlook Inbox. Open any email with Voice Mail in the subject. Click the blue play button to listen to a message.
2.) Para evitar longos períodos de espera, você pode deixar uma mensagem ou nos enviar um e-mail no [email protected]. Entraremos em contato o mais rápido possível. Muito obrigado pela sua ligação - Adeus.
When your small business is closed, ensure that your callers know that! If appropriate, you might want to reiterate your business hours to manage callback expectations.
Speaking clearly negates any confusion or any need for the caller to question themselves.
12.) Welcome to JohnDoe. You can reach us Monday to Friday from 8am to 12.30pm and 1pm to 4.30 pm. We can not take your call personally at the moment. Please leave a message with your name and phone number and we will call you back as soon as possible. In urgent cases you can reach us on the number 0821 91039- 1211. Many thanks.
2.) Минуточку, пожалуйста, уже совсем скоро мы будем к вашим услугам. Вы уже посетили наш сайт www.johndoe.com? Там вы можете найти много интересной информации о нашей компании. Вы также можете связаться с нами по электронной почте [email protected]. Один момент, пожалуйста. Скоро мы будем к вашим услугам.
In this case, the agent shows concern for the customer and wants to serve him in the best possible manner. The agent is also polite and courteous.
“Hey, this is [your name] over at [XYZ company]. So anyway I’m about to give in my resignation right now. Please don’t call here again. Just kidding!
8. “Hello, this is [your name] at [company]. Thanks for calling. Please leave your name, number, and the reason you’d like to chat, and I’ll get to back to you ASAP.”