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Hello, I’m Lucy Smith, the sales manager at Brilliant Books. Unfortunately, I can’t pick up the phone right now. However, I would love to speak with you at my next opportunity. Please leave me your name, phone number and some details about your reason for phoning. Thanks so much, looking forward to speaking with you shortly.
Sometimes you may be working for a business where contacts can get their query dealt with by another employee if you are not available.
Departments and teams are typically organized by function – customer service, tech support, sales, billing questions, etc. When a team is busy handling other calls, encourage your callers to leave a message and reassure them that you will get back to them within a reasonable time frame. It’s important that you actually follow through to avoid upsetting your callers.
9. “Hey, it’s [your name] at [your company] – thanks for giving me a call! I can’t wait to chat. Just leave your name, number and I’ll call you back as soon as I have the chance. Better yet, send me a text with the best time to reach you and the reason for your call. Looking forward to hearing from you.” Text communication is becoming much more relevant now. Direct your caller to text you in case they have a question you can answer easier via text. Who knows, they might prefer text messages to phone calls too.
47. Hi, this is [name], [company]’s [job title]. I’m happy to help you with [task], but I’m currently away from my phone. Leave a quick message and I’ll return your call as soon as I can. Thanks!
7.) Welcome to the law office John Doe. Sorry, we're currently unable to answer your call personally, as you call during our annual holidays. Feel free to send us an email to [email protected] - We will contact as soon as possible at our return. In urgent cases, please contact our office representative. These can be found on our website www.lawoffice-johndoe.de. Many thanks for your call - Good bye.
30. Hi, you’ve reached [your name] at [your company]. I’m unavailable right now on official duties. But if you leave your name and number and a brief message on why you are calling, I will call you back at the earliest opportunity.
Verbal Content – generally, you should use 100 words to make up 1 minute of content produced with background music. In other words, one to two paragraphs per minute. The topic can range from product promotions to general company information.
35. Hi, you’ve reached the voicemail of [your name] at [your company]. I’m away from my desk, in a meeting or on the other line. Please leave your name, number and a brief message after the tone and I will get back to you as soon as I can.
Wexler says the bank's chief financial officer was searching for budget cuts that wouldn't hurt too much. Limo services was one. Voice mail, it turned out, cost $10 per person per month and, intuitively, it seemed ripe for the chopping block.
Have you ever stopped to hear the following, ‘’Hi, this is [your name] of [your business]. I’m currently unable to take your call. Please leave your name, phone number, and a brief message, and I will contact you as soon as possible. Thanks.
However, do not waste the caller’s time. They may hang up if they are forced to listen to a needlessly lengthy and uninteresting voicemail greeting.
22. Hello, this is [your name]. I’m currently away from my phone. I return calls on Tuesday and Friday at 10 a.m. Please leave a detailed message including your name and a callback number and I’ll get back to you as soon as I can.
Calls overflow to the voicemail box if they can’t be answered during business hours. This may be during unusually busy periods or if there is no one to take the call.
While many businesses can use this standard voicemail greeting, not everyone’s business wants to be the same as the others. If you’re looking for a more unique approach, here are four sample voicemail scripts to try: