(Wondering how you can receive texts from your business callers? Check out the OpenPhone App today)
You can’t just make any voicemail message and think that it’s going to be the right fit, your voicemail messages need to have the following tips below so that it can function as a lead capture when you’re not present.
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49. Hello, you’ve reached the customer service team for [X company]. Our representatives are currently unavailable, but if you leave your name and a callback number, someone will get back to you shortly.
Do you have lots of satisfied customers? Give them a voicemail option to record a brief testimonial about why they love your product or service.
Expand your message with 'We're sorry we couldn't take your call this time.' The inclusion of 'this time' or 'on this occasion' suggests that the voicemail is the exception rather than the rule.
"If I'm honest, I mean, we do tell our clients that we don't have voice mail," Blanchard says. "But our clients forgot and they said, 'Have you gone out of business? What's happening? What's going wrong?' "
The thing with voicemail is it can be really handy when it comes to catering to your prospects when you are not available after work hours.
State your name clearly so the caller knows they have the right number. 3 of the messages I heard last month were missing his/her name.
Hello, you have reached the dental office of Dr. X. We are busy assisting a patient now, but will call you back as soon as possible. Please leave your name, reason for calling, and your number. If this is an urgent enquiry, please call 911. In this case, the dentist is giving a reason for not being available and they’re providing a way to prioritize the patients who need the most help. They’re also leaving an emergency number for the most severe of situations.
40. Hi, I’m not in right now, but if you leave a detailed message I’ll call you back promptly.
2.) Herzlich willkommen bei Mustermann Ihrem IT-Partner für Ihre individuellen Business Anforderungen. Bitte drücken Sie die 1 für Vertrieb, die 2 für Technik, die 3 für Buchhaltung, 4 für RMX, oder Warten Sie und Sie werden mit der Telefonzentrale verbunden
You are a fantastic answering service. My clients really appreciate your professionalism.
2. Hello, you have reached the office of [your name]; I will be out of my office starting on [date] and will be returning on [date]. You can call me when I return or leave a brief message. If this is an emergency I can be reached on my cell, which is [your number].
You don't have to be a large national business to make an impression with your callers. On hold messages are ideal for SME businesses to sound just as professional.
Paul Blanchard, managing director of an eight-person PR firm based in London, says his company got rid of voice mail three years ago. Even for a client-services business, voice mail seemed unnecessary, he says.
Allows you to specify the name that will appear for your number when you make an outbound call. The person you are calling must have a Caller ID compatible telephone or display device.
Show that you’re human! Not everything in business needs to bland and boring. Add some personality to your voicemail while still maintaining professionalism. Do you have a fun fact about yourself or something unique to you? Share that in your voicemail and then ask for the customer to leave you with a fun fact so that you can call them back.