• Circular Hunting: varies the starting point for the hunt group and allows for an even distribution of calls within the group. Calls will be routed to the first idle line starting with the line directly after the line on which the last call was completed. The hunt will then follow the order (sequence) of the lines in the group.
If, on the other hand, your clients work with a number of team members, you might consider hiring a voiceover professional to record your greeting. While a recording with a voice actor is an extra expense, the result often outweighs the cost.
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1.) Bienvenido/a a John Doe. Para preguntas sobre compra o venta, por favor, pulse 1. Para preguntas sobre cuestiones de pago, por favor, pulse 2. Si es una empresa o autónomo pulse 3. Para cuestiones relacionadas con reparaciones o garantías, por favor, pulse 4. Para cualquier otra cuestión pulse 5. Para escuchar el menú de nuevo, por favor, pulse 0.
What’s more annoying than being unprepared? Doing business with someone who is. In other words, don’t wing it — practice your script, speaking slowly and annunciating each word.
Successful entrepreneurs ask themselves these questions so they can keep their startup on track and hit their goals. Editor’s Note: This post was submitted by guest blogger, Roxy James. Enjoy! The U.S. is a good place to launch a startup topping all countries in the Global Entrepreneur Index
“Thank you for calling (your name), voted your #1 realtor in (insert county name). I’m either away from my desk or helping another customer find their dream home. Please leave your name and number, and I’ll be sure to return your call as soon as possible.”
5.) Welcome to the personal mailbox from Dirk Schuster, company John Doe. Please leave message with your phone number after the tone. You will be called back as soon as possible. For urgent requests, please send an email to [email protected]. Many thanks for your call.
Recent statistics from Forbes magazine show that 80 percent of callers sent to voicemail do not leave messages because they don’t think they’ll even be heard.
6.) Bonjour et bienvenue sur l’AG de John Doe – Votre agence d’échantillons de produits. Malheureusement, toutes les lignes sont occupées pour l’instant. Réessayez plus tard ou attendez quelques instants. Merci, votre équipe John Doe.
Finally, you can mention your name in the recording. This is a good idea if your calls are still coming into a cell phone. If you’re on a first name basis with all your customers, it adds that extra personal touch to include your name in the voicemail. If you’re not on a first name basis, but you’d like to be, then use your name to encourage customers to use it!
7.) Bem-vindo a John Doe DE, o seu especialista em produtos de amostra. Se você quiser fazer um pedido, por favor, use o processo de encomenda na nossa loja on-line www.johndoe.de - Estamos ansiosos pela sua encomenda. Para todas as outras perguntas, entre em contato com nosso departamento de atendimento via e-mail em [email protected] - vamos retornar para você o mais rápido possível. Obrigado pela sua ligação.
“Thanks for calling (insert company name), where your dream is our destination. I’m helping another customer at the moment, but please leave your name and number, and I’ll return your call.”
4.) Добро пожаловать в «Вася Пупкин и Ко» Solutions. Из-за корпоративного события наши офис-менеджеры сегодня не доступны. Вы можете оставить сообщение. Мы будем к вашим услугам снова в понедельник. Спасибо за ваше понимание.
the fixed system message as per Option 2, followed by the leave-message tone, and then silence.
Humor also leaves a lot of room for misinterpretation—which subsequently weakens sincerity and authority. A caller can be very turned off by merely misinterpreting your joke. Why take this risk? Additionally, this could even cause callers to question your character. Say, for example, the president of a company’s mobile phone voicemail greeting was funny. What’s to happen if the caller didn’t like or get the joke? What if they found it offensive? Another scenario is that a caller is reaching out to you for the first time—i.e. they have no idea regarding your personality. What next? The point is, with this type of greeting, humor is bound to be more divisive so just avoid it altogether. c. Poorly Pacing Your Message and Bad Time Management: Don’t speed through your message. Speak clearly so callers know what to include in their message and when to leave the message. At the same time, don’t drag your message out. No one wants to sit through a diatribe. Just get to the point clearly.
“You’ve reached Mandy with More Homes Cleaned – Cleveland’s best maid service. We’re available between 7 am and 6 pm but can’t come to the phone right now. We’re looking forward to leaving you a sparkling home so leave a voicemail with your name, number, and a message and we’ll get back to you as soon as we can. You can also check out more information on our service at www.MoreHomesCleaned.com*”
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